The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.
Customer.io powers automated communication that people actually want to receive.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.
Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.
Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Support the day-to-day operations of the Trading business, including internal reporting, workflow tracking, and process coordination. Perform data analysis using tools like Python, SQL, and Excel to support financial reporting, generate insights, and validate business metrics. Collaborate with RevOps, TradeOps, Sales, Legal, Risk, Compliance, and Product teams to support execution of trading processes and client needs.
Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and security.
Monitor community and social channels, providing outstanding technical support.
Identify trends, surface improvements, and help scale one-to-many support and engagement.
Create clear, helpful support content (FAQs, announcements, documentation).
Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Own user interactions through various support channels.
Master trading platforms and internal tools.
Troubleshoot inquiries and educate traders.
Topstep is an engaging working environment which ranges from fully remote to hybrid fostering a culture of collaboration with cameras on during meetings.
Field incoming client communications via phone, chat, and online customer portal. Train end users on how best to use PerfectServe’s phone, mobile, and web applications. Own basic-to-advanced troubleshooting efforts, identify root cause(s), and make configuration changes to resolve the issue.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care.
Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.
Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.
Partner with impactful customers, helping them adopt Maze effectively.
Drive adoption, strengthen research workflows, and deliver measurable value.
Advise on research methodologies, study design, and participant recruitment strategies.
Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.