Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.
Act as the main point of contact for customers, addressing intricate challenges and guaranteeing their success by thoroughly understanding their technical and business needs. Engage with technical stakeholders to ensure product capabilities align with customer requirements. Facilitate delivery for major enterprise clients, overseeing discovery, UAT support, and go-live procedures.
At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them.
You'll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite. Manage a portfolio of high-value, strategic customers, understanding their goals and helping them get value from Buildkite. Be the number one point of contact for anything customer related.
Buildkite's mission is to unblock every developer on the planet by rethinking how software delivery should work.
The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.
Act as a trusted technical and payments advisor for strategically important customers.
Manage all technical aspects of Marqeta’s relationship with customers throughout the customer life cycle.
Collaborate cross-functionally to win new business, increase current business value, and strengthen customer relationships.
Marqeta is on a mission to change the way money moves, as one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.
Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.
As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Soumettre les problèmes entièrement documentés des clients dans un système de gestion des tickets. Analyser les symptômes, déterminer l'urgence et, si possible, fournir une solution au problème. Transmettre un incident au groupe de soutien de niveau II approprié lorsque la résolution au premier appel n'est pas possible, et gérer l'incident tout au long de son cycle de vie.
Long View is one of North America’s most dynamic IT providers with a culture that allows their people to live life to its fullest.
Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
Identify ways to increase customer satisfaction and increase value-add for customers.
Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.
Drive adoption of communication APIs and foster strong customer relationships.
Develop success plans and align API solutions to drive business value.
Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities.
Ownership of critical issues by driving the technical aspect of customer cases.
Identify supportability and usability requirements for new products.
Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.
Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Endeavor to respond to all customer requests in a timely manner while improving customer experience
SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.
Represent Embrace as an expert communicator and technologist, delivering an amazing customer experience.
Drive technical integration strategy and execution, tailoring implementation approaches to customer's objectives.
Root-cause and identify technical issues, providing clear instructions and improving collaboration with teams.
Embrace delivers user-focused observability solutions built on OpenTelemetry, providing insights for frontend teams and understanding real customer impact across devices. Their cultural values emphasize continuous improvement for individuals, team members, and the company.
Assist the client with first level support. Provide support for computer systems in case of hardware and software incidents. Provide support of inventory units as well as support for local network printer systems.
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
Deliver technical expertise and product demonstrations customized to prospect requirements and use cases.
Develop comprehensive customer profiles through technical discovery sessions to understand their technical/functional/security requirements mapping with their business objectives.
Proactively identify opportunities to optimize deployed solutions, recommending configuration changes, feature adoptions, and platform upgrades.
Trustonic's products aim to make a difference across the world, ensuring things like access to internet-enabled smartphones and integrity of vehicles and devices. It is a fast-moving global technology company that celebrates its diversity and is looking to do the right thing.
Respond to calls, emails and common requests for technical 1st level support. Analyse technical problems and provide technical assistance to customers via phone, email or chat. Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.