Job Description
Responsibilities:
-Respond to all calls, emails and common requests for technical 1st level support.
-Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools.
-Follow defined work instructions and escalation processes for all possible types of incidents.
Qualifications:
-Technical education in IT systems or experience and advanced knowledge in hardware and software support topics.
-Polish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required.
-Customer orientation, professional communication, team player skills, able to work under pressure.
Benefits:
-Challenges in an international environment.
-Career opportunities in one of the best companies in the world.
-Flexible hours and space for creativity.
About Bosch Security Systems
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.