Analyste de support technique global

Role Overview:

• Provide Level 1 support for all IT and communication systems.
• Document customer issues in a ticket management system.

-Escalate incidents to the appropriate Level II support group.

Key Responsibilities:

• Analyze symptoms and determine the urgency of issues.
• Provide solutions to problems when possible.
• Manage incidents throughout their lifecycle.

Requirements:

• 1+ years of experience in a technical support role.
• Fluency in French and English.
• Ability to adapt to fluctuating client needs and manage high-stress situations.