Technical Account Manager Australia

Customer Success:

• Partner with Customers for Long-Term Success.
• Lead technical discussions with customer teams to guide onboarding, unblock challenges, and support integrations.
• Conduct regular customer check-ins, share product updates, track goals, and proactively surface opportunities for deeper engagement or expansion.

Collaboration:

• Collaborate Across Teams to Drive Impact.
• Advocate for customer needs internally, escalating challenges and sharing insights with Product and Engineering.
• Share customer insights and learnings broadly across teams to strengthen collaboration and outcomes.

Responsibilities:

• Manage a portfolio of high-value, strategic customers.
• Improving and simplifying Technical Services processes to help the team deliver consistently at scale.
• Represent customer feedback in product planning conversations.