Job Description

Responsibilities:

Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience.
Build and maintain strong relationships across all levels of customer and internal organizations — from executive sponsors to day-to-day users.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities, progress, and deliverables.

Requirements:

4+ years of experience in Technical Account Management, Customer Success, or Program Management within SaaS or enterprise technology.
A basic understanding of HTML/CSS and analytics tagging is suggested.
Proficiency with collaboration and tracking tools such as JIRA, Salesforce, Confluence, and Slack.

Perks and Benefits:

Unlimited Paid Time Off
Parental/Adoption Leave
Flexible work environments

About Quantum Metric

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.

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