Job Description
This role involves supporting Self-managed and GitLab.com customers by resolving technical issues through Zendesk tickets, merge requests, and video conferencing.
Troubleshooting complex production environments by analyzing Linux systems, application logs, and GitLab configuration to identify root causes.
Collaborating with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs.
Creating and updating clear, reusable documentation based on customer interactions to improve self-service and reduce repeat issues.
Participating in regular weekday and weekend daytime on-call rotations to provide emergency support and coordinate with the SaaS Production team.
About GitLab
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.