Technical Account Manager I

Elevated Tech Support:

-Escalate and resolve complex technical issues beyond standard support.

-Monitor support interactions and serve as an internal advocate for customers.

-Proactively escalate customer issues as needed.

Customer Success:

-Ensure customers effectively utilize Huntress products to achieve business objectives.

-Provide post-sales training to customers.

-Identify opportunities for additional products and expansion.

Technical Sales Enablement:

-Participate in events to lead training sessions on product usage and best practices.

Partner/Customer Technical Advocacy:

-Advocate for partner/customer needs within the Huntress organization.

-Act as a link between customers and PM by relaying feedback for product improvements.

Training/Onboarding:

-Work with customers through onboarding to establish a positive working relationship.

-Ensure adoption of the product and accelerate time to value.

-Develop an understanding of customers’ business needs and educate them on how they can improve their security posture.