Own overall relationships with customers, identifying key stakeholders and building relationships. Enable successful and consistent communication to maintain existing revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team. Act as the primary point of contact for customer inquiries, addressing any issues or concerns in a timely and effective manner.
Job listings
$120,000–$130,000
USD/year
The Cisco Customer Success Manager (Cisco CSM) supports strategic customer relationships with a strong focus on the consumption of Cisco solutions during the lifecycle. The Customer Success Manager is responsible for providing a core set of knowledge to help deliver immediate value to the customer via direct communication around the Cisco portfolio on a recurring basis. The CSM will serve as a trusted advisor of Cisco products and work directly with Ahead’s supporting account teams to facilitate engagement and integration of Cisco solutions, identify business outcomes, mitigate adoption barriers, and interpret customer usage data around subscriptions and enterprise agreements, while cultivating new opportunities and account growth.
Supports GitLab’s strategic large prospects and customers by providing account leadership and direction in the pre- and post-sales process. Conducts sales activities including prospecting and developing opportunities in large/strategic accounts. Ensures the successful rollout and adoption of GitLab products through strong account management activities.