Reserv

We are seeking a highly organized, detail-oriented, and execution-focused Project Manager to join our growing Operations team. This role will be responsible for managing key operational projects from planning to implementation, helping drive efficiency, accountability, and visibility across our core business functions. This is a high-impact role ideal for someone who thrives in a fast-paced, evolving environment and enjoys building from scratch, bringing clarity to ambiguity, and making strategy actionable.

The Complaints Handler plays a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.

As a Operations Analyst, Business Systems at Reserv, you will be defining our growth potential for years to come. Reserv will be depending on you to lead the implementation and management of our claims management system, Snapsheet. You will be responsible for building out system workflows, managing all data, and implementing new system processes.