Source Job

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Palo Alto Networks' mission: Being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

• Deliver technical and industry thought leadership to customer’s decision makers.
• Architect compelling solutions using Torq’s workflows based on customer needs.
• Maintain a deep understanding of the Torq solution and product roadmap.

Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.

• Review, triage, and reproduce escalated user issues.
• Resolve low-risk or straightforward issues.
• Proactively identify recurring user issues and contribute to root cause analysis.

Genio creates simple learning tools boosting knowledge, skills, and confidence. They are a SaaS scale up and one of the fastest growing tech companies in the North with 100+ employees around the UK.

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

• Provide advanced technical support for APIs, SDKs, and cloud-based products.
• Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
• Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

The Technical Account Manager (TAM) serves as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality, consultative technical support. The TAM helps customers maximize value from the Huntress Platform, troubleshoot product issues, and improve the customer experience. The TAM coordinates with internal Huntress teams to deliver solutions that foster long-term, healthy customer relationships.

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity.

• Coordinate new customer activities, ensuring all parties are informed of requirements, deliverables, and timelines.
• Act as a primary contact for customers, providing responsive support and addressing challenges from initial contact to deployment.
• Partner with Engineering and Product teams to resolve customer issues and develop new solutions, while contributing to documentation and training materials.

Airship helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.

As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Solve complex tickets, summarize the cause, and recommend solutions.
• Communicate technical details at an executive level.
• Assist global teammates in driving long-running tickets to resolution.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
• Translate customer requirements into scalable, high-performing LiveAction architectures.
• Diagnose and resolve complex deployment, configuration, and performance issues.

BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .

• Engage with customers to ensure their success in their automation journey leverage of the Torq solution.

Torq offers agentic AI security solutions. They have $70M in Series C funding, with 200% employee growth, and 300% revenue growth in 2024, making them one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.

As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

Lead the development, scaling, and success of Docker's Technical Account Management function. Coach and mentor a high-performing Technical Account Manager team. Drive alignment between technical engagement efforts and company growth objectives.

At Docker, we make app development easier so developers can focus on what matters.

• Guide customers through the Xpanse product journey by understanding their technical ecosystem.
• Troubleshoot customer issues and analyze SOC ecosystems to identify integration opportunities.
• Collaborate with internal teams to improve processes and scale operations.

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

• Drive the technical evaluation stage of the overall sales process.
• Be the key technical advisor to the sales team and work closely with product management and engineering teams.
• Serve as a vital product advocate in front of prospects, customers, and the wider Docker and Container communities.

At Docker, we make app development easier so developers can focus on what matters.

Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution. Build, develop, and mentor a high-performing technical organization. Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life and committed to shaping the future of cybersecurity.

• Proactively support the Turnitin product line via primarily email, (sometimes phone).
• Triage all cases that are raised with product support in a timely manner.
• Coordinate closely with the wider Global support team in a collaborative manner.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types.

Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.

Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.