Job Description
As a Technical Support Engineer 2, you will provide advanced technical support for APIs, SDKs, and cloud-based products. Act as a subject matter expert for complex technical products and play a critical role in ensuring customers receive the highest level of support.
Key responsibilities include:
- Troubleshooting server-side and client-side code in languages like JavaScript, Node.js, Python, Java, or C#.
- Diagnosing and resolving network connectivity issues related to TCP/UDP and SSL/TLS.
- Collaborating with cross-functional teams to identify product improvements and report reproducible bugs.
Additional responsibilities include:
- Communicating complex technical information clearly to both technical and non-technical stakeholders.
- Assisting in improving internal processes by providing actionable feedback on recurring customer issues.
- Supporting customer needs during holidays and on shift rotations as needed.
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.