Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.
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- Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
- Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.
- Enable TAC teams with training and Q&A.
- Ownership of critical issues by driving the technical aspect of customer cases.
- Identify supportability and usability requirements for new products.
Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.
- Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
- Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
- Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.
Support of production Public Safety systems and solutions. Strong troubleshooting, problem solving, and analytical skills. Ability to work directly with customers on issues affecting their Public Safety system.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations.
Provide technical phone support to customers, resolving hardware and software issues for Cadwell medical devices. Included in an on-call rotation for after hour and weekend support escalation. Effectively troubleshoot computer, software, and networking issues.
Cadwell Industries, Inc. is an Equal Opportunity Employer that affirms the right of every person to participate in all aspects of employment.
As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.
- Provide directions in technical and non-technical terms to solve customer issues.
- Take ownership of customer issues, including troubleshooting and escalation.
- Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
As a Support Engineer, you’ll sit at the intersection of Support and Engineering, helping GitLab customers solve complex problems. You’ll dig into Linux systems, Git, logs, and our codebase to troubleshoot performance issues. You’ll collaborate closely with Product, Development, Infrastructure, Customer Success, and Sales to shape bug reports, influence the roadmap, and improve documentation.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations.
- Responsible for customer requests and tickets within committed SLA response times.
- Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
- Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.
Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.
- Solve complex tickets, summarize the cause, and recommend solutions.
- Communicate technical details at an executive level.
- Assist global teammates in driving long-running tickets to resolution.
At Atlassian, we're motivated by a common goal: to unleash the potential of every team through our software products designed for all types of work.
- Provide advanced technical support for APIs, SDKs, and cloud-based products.
- Troubleshoot server-side and client-side code, including JavaScript, Node.js, Python, Java, or C#.
- Diagnose and resolve network connectivity issues, including TCP/UDP and SSL/TLS configurations.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
- Review, triage, and reproduce escalated user issues.
- Resolve low-risk or straightforward issues.
- Proactively identify recurring user issues and contribute to root cause analysis.
Genio creates simple learning tools boosting knowledge, skills, and confidence. They are a SaaS scale up and one of the fastest growing tech companies in the North with 100+ employees around the UK.
- Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
- Translate customer requirements into scalable, high-performing LiveAction architectures.
- Diagnose and resolve complex deployment, configuration, and performance issues.
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .
- Provide professional and timely support for Softdocs products.
- Troubleshoot technical issues related to document management and eForms solutions.
- Document issues and collaborate with internal teams to resolve complex problems.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.
- Support the Operations Section Manager with personnel administration, strategic planning, and staff planning.
- Mentor network operations engineers in the practical application of current/emergent technologies, agile IT, ITIL and continuous improvement practices and techniques.
- Provide maintenance, patching, and troubleshooting support for NIHNet’s DWDM circuits (fiber rings) to ensure backbone redundancy to NIHNet.
GovCIO is a team of transformers--people who are passionate about transforming government IT.
Design, configure, implement, and maintain complex network and security solutions. Troubleshoot LAN, WLAN, WAN, VPN, Firewall, and NGFW systems. Monitor network performance and capacity, and implement improvements as needed.
Tietoevry Create blends strategic insights and thoughtful design with brilliant engineering to create durable technical solutions.
- Deliver technical and industry thought leadership to customer’s decision makers.
- Architect compelling solutions using Torq’s workflows based on customer needs.
- Maintain a deep understanding of the Torq solution and product roadmap.
Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.
- Serve as the highest-level technical support resource, handling complex, high-priority issues.
- Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
- Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.
- Resolving technical issues by collaborating with Product and Engineering teams.
- Investigating and determining the root cause of errors and bugs.
- Building SQL based queries for emerging technical support issues.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.
- Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
- Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.