Source Job

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Palo Alto Networks' mission: Being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

The Senior NOC Help Desk Agent provides advanced technical support for Level 2 and Level 3 issues within the Network Operations Center. Acting as the primary escalation point for NOC Help Desk Agents, this role monitors alerts, manages outages, and supports NOC customers. The position also offers growth opportunities into networking-focused roles.

We calm the confusion of IT by guiding the connection between people and technology.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

• Enable TAC teams with training and Q&A.
• Ownership of critical issues by driving the technical aspect of customer cases.
• Identify supportability and usability requirements for new products.

Palo Alto Networks' mission is being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

• Monitor network performance and system alerts using various monitoring tools.
• Respond to network incidents and outages, providing timely resolution to minimize downtime.
• Perform routine network maintenance and updates to ensure system reliability and security.

HIKINEX is seeking a skilled and motivated NOC Technician to join their team. They are responsible for monitoring and maintaining clients' network infrastructure, ensuring optimal performance and uptime.

Provide technical phone support to customers, resolving hardware and software issues for Cadwell medical devices. Included in an on-call rotation for after hour and weekend support escalation. Effectively troubleshoot computer, software, and networking issues.

Cadwell Industries, Inc. is an Equal Opportunity Employer that affirms the right of every person to participate in all aspects of employment.

Provides guidance and assistance to end users with basic technology related issues. Responsible for identifying source of incident and issues including detection of system, application or performance degradation or unavailability. Triage, diagnose and remediate problems using existing troubleshooting documents as well as own knowledge of technological equipment and operations.

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations.

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Respond to customer issues independently following a standard protocol.
• Resolve moderate technical hardware and software issues from customer contacts.
• Proactively assist customers to avoid or reduce problem occurrence.

DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.

Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.

GovCIO is a team of transformers--people who are passionate about transforming government IT, delivering innovative IT services and solutions.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

Complement the Beacon SSS team by taking on available shifts when extra team members are needed. Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action. Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building.

GoGuardian is helping build a future where all learners are ready and inspired to solve the world’s greatest challenges and their learning solutions is purpose-built for K-12.

• Support sales of access control, intrusion and CCTV systems.
• Effectively perform needs assessments, develop sales proposals and estimates and attend job walks.
• Support the development, implementation and execution of a strategic sales plan for assigned territory to achieve and exceed assigned sales targets.

Unlimited Technology is a premier cyber and physical security specialty contractor. They are growing rapidly and deliver cutting-edge technology solutions to meet customers’ needs, securing facilities and networks of the world’s leading brands.

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

Identify, qualify, advance, and close opportunities for Versaterm’s Public Safety solution(s). Grow business within a prescribed territory to lead and drive sales opportunities through strategic selling. Supervise all activity related to sales processes within Versaterm’s Salesforce CRM system.

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities.

• Provide exceptional support for a diverse range of products and services.
• Address technical inquiries and meet customer needs swiftly and expertly.
• Collaborate with teams for issue resolution.

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.

Respond to calls, emails and common requests for technical 1st level support. Analyse technical problems and provide technical assistance to customers via phone, email or chat. Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

• Provide support and service to providers and members.
• Effectively problem solve and contribute positively to a team environment.
• Ensure the person making the inquiry receives the highest level of customer service possible.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.

• Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.