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• Monitor network performance and system alerts using various monitoring tools.
• Respond to network incidents and outages, providing timely resolution to minimize downtime.
• Perform routine network maintenance and updates to ensure system reliability and security.

HIKINEX is seeking a skilled and motivated NOC Technician to join their team. They are responsible for monitoring and maintaining clients' network infrastructure, ensuring optimal performance and uptime.

• Mentor a team of Junior and Systems Engineers
• Perform IT Support services to users onsite
• Use of a ticketing system to manage support queries

Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown 100% year over year through an uncompromising focus on service, valuing ownership, execution, growth, intelligence, and camaraderie.

Support of production Public Safety systems and solutions. Strong troubleshooting, problem solving, and analytical skills. Ability to work directly with customers on issues affecting their Public Safety system.

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations.

• Responsible for leading advanced troubleshooting and ensuring the reliability of network services.
• Serves as the escalation point for Tier I and II engineers, resolving complex network issues.
• Combines hands-on technical expertise with mentoring responsibilities, helping to develop junior engineers and improve operational processes.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Provide first-line support for end-users, resolving technical issues efficiently. Manage incoming service requests, troubleshoot software and hardware problems, and escalate issues as needed. Maintain high levels of customer satisfaction through clear communication, professionalism, and responsiveness.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.

• Provide quality technical support and problem-solving.
• Troubleshoot hardware and software issues efficiently.
• Deliver exceptional customer service and optimize productivity.

PartsBase Inc. is the world's largest online Aviation Marketplace and Community with over 7,600 companies accessing their technology in over 217 countries & territories. They offer a fully remote environment where one can work at the forefront of where the aviation business meets technology.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

Join our team as a Senior Support Consultant, becoming the go-to expert for complex challenges. Work on technical troubleshooting, customer interaction, and proactive problem-solving. Provide technical assistance, application support, and usage guidance to NEC customers.

NEC Software Solutions, part of global tech giant NEC Corporation, provides software that helps dispatch ambulances, support families, and keep trains on the move.

Design, configure, implement, and maintain complex network and security solutions. Troubleshoot LAN, WLAN, WAN, VPN, Firewall, and NGFW systems. Monitor network performance and capacity, and implement improvements as needed.

Tietoevry Create blends strategic insights and thoughtful design with brilliant engineering to create durable technical solutions.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

Design and administer networks based on Cisco, Arista and Huawei technologies. Develop and implement Ansible and AWX playbooks for swift network device provisioning. Provide 24/7 on-call support, promptly addressing and resolving network incidents.

We are a leading trading platform that is ambitiously expanding to the four corners of the globe.

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Deliver exceptional service that fosters total customer satisfaction.

PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth.

• Support the Operations Section Manager with personnel administration, strategic planning, and staff planning.
• Mentor network operations engineers in the practical application of current/emergent technologies, agile IT, ITIL and continuous improvement practices and techniques.
• Provide maintenance, patching, and troubleshooting support for NIHNet’s DWDM circuits (fiber rings) to ensure backbone redundancy to NIHNet.

GovCIO is a team of transformers--people who are passionate about transforming government IT.

Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues.

Palo Alto Networks' mission: Being the cybersecurity partner of choice, protecting our digital way of life, with a vision of a world where each day is safer.

Provide technical phone support to customers, resolving hardware and software issues for Cadwell medical devices. Included in an on-call rotation for after hour and weekend support escalation. Effectively troubleshoot computer, software, and networking issues.

Cadwell Industries, Inc. is an Equal Opportunity Employer that affirms the right of every person to participate in all aspects of employment.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Serve as a primary escalation point for complex support issues.
• Troubleshoot and resolve advanced hardware, software, application, and network-related issues.
• Document solutions and create internal knowledge base articles to support team learning and self-service.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

• Lead advanced threat detection and incident response activities.
• Protect clients' digital assets from sophisticated cyber threats.
• Perform in-depth forensic analysis on compromised systems.

Act Digital is a technology consulting and expertise firm founded in 2006, with a mission to support clients with their technical and organizational cybersecurity challenges.

• Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.