The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Make initial determinations as to whether matters should be investigated; determine legal theories and plans for investigations and carry them out; and review completed investigations or compliance reports for legal sufficiency.
Assist in investigating matters and preparing cases for trial by securing and preparing evidence, conferring with witnesses, participating in conferences, examining and cross-examining witnesses, conducting oral arguments before the New York State Supreme Court or OATH, and drafting legal documents needed during the various stages of litigation.
Engage in communications with consumers, opposing counsel, and regulated businesses in order to advance investigations, enforce regulations, and resolve violations and litigation via settlement.
Review and process applications in all DOHMH license applications and all relevant information.
Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Check records for accuracy of information and for conformity with established policy and procedures.
Prepare records for digitization, including minimal processing tasks, creating folder list registry for the digitization vendor, and compiling special instructions for fragile materials.
Supervise staff, tracking and assigning tasks to ensure productivity and effectiveness, conducting training and providing guidance.
Assist public facing units with inquiries and application processing.