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Key Responsibilities:
- Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications as needed.
- Check records for accuracy of information and for conformity with established policy and procedures.
- Under supervision, prepare and monitor reports.
Customer Service & Training:
- Provide high-volume customer service to licensing applicants in person and via phone.
- Monitor and provide training to other staff.
- Attend seminars, meetings and/or trainings.
Additional Tasks:
- Onboard and offboard Employees for the Licensing Division.
- Maintain and restock supplies for the Licensing Division.
- Follow all division and agency policies and procedures.
NYC Department of Consumer and Worker Protection
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.