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Responsibilities:
- Communicating and interacting with consumers and businesses on consumer-related complaints
- Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP
- Maintaining Agency database and providing reports as needed
Tasks:
- Performing data entry and inputting detailed, accurate notes in Agency’s system(s) as needed
- Providing timely follow-up and closure for each consumer complaint
- Answering calls, and directing callers to appropriate channels in a timely manner
Additional tasks:
- Preparing training materials, maintaining knowledge database, and training others as needed
- Performing other tasks and assignments as directed
NYC Department of Consumer and Worker Protection
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.