Review and process DCWP license applications and all relevant documentation
Perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Provide high-volume customer service to licensing applicants in person and via phone.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. They license nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Serve as the client liaison for all incoming intake calls.
Demonstrate knowledge of organizational structure and criteria to clients.
Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques.
Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. They empower their members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication.
Handle consumer inquiries via phone and email regarding manufacturer policies and product information.
Collaborate with local customer facing departments as necessary to resolve consumer issues and maintain positive customer relationships.
Document all consumer interactions in systems designated by the company.
GN ReSound develops intelligent sound solutions that transform lives through the power of sound. The GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO).
Auditing incoming applications to ensure all required information is documented.
Handling multiple applications simultaneously with using BPM, Cactus, CAQH, and Facets.
Communicating effectively with providers and internal teams to resolve any issues and ensure smooth operations.
BlueCross BlueShield of Tennessee has been helping Tennesseans find their own unique paths to good health since 1945. At BCBST, they empower their employees to thrive both independently and collaboratively, creating a collective impact on the lives of their members.
Responsible for litigation related to deceptive practices, focusing on consumer debt and medical debt.
Combat illegal conduct and deceptive trade practices, participating in enforcement of NYC’s laws.
Responsible for industry-wide investigations and enforcement against businesses that violate the law.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Consistently practices Patients First philosophy and adheres to high standards of customer service.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Utilizes multiple online order retrieval systems to verify or print the patients order.
Northwestern Medicine strives to cultivate a positive workplace through its patient-first approach. They are a leader in the healthcare industry, providing competitive benefits such as tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
Completely understand each and every task given before beginning task.
Answer all questions fully and honestly.
The company conducts research studies, either at home over the internet or locally in person. They rely on employee/contractor participation and feedback to make critical business decisions in areas including marketing and product development.
Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
Support Level I Representatives on high volume overflow and escalations
Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
Raising Cane’s Chicken Fingers serves craveable chicken finger meals, known for their great Crew and cool Culture. They are the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States.
Drive our strategy and approach for handling complaints and vulnerable customers.
Act as a source of knowledge on Ofcom regulations within the product team.
Own our complaints and vulnerable customer policies for telecoms, ensuring compliance and effectiveness.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. As well as personal and business bank accounts, they offer joint accounts, other accounts and credit cards, combined with financial education on social media.
Responsible for scheduling and monitoring incoming product shipments.
Communicates directly with cross-functional teams and carriers.
Works with production staff to achieve on-time customer deliveries.
Red8 is a company that provides IT solutions and services. They foster a collaborative environment, and their team is dedicated to delivering innovative and effective solutions to meet their clients' evolving needs.
Provide quality customer service experience to consumers and customers
Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
Communicate effectively with consumers via all channels including telephone, email, and social media
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Participate in online or in-person market research studies.
Review new products/services and provide feedback.
Complete surveys and follow instructions.
They connect job seekers with remote, telecommuting opportunities. The company seems to be focused on flexibility and providing access to various market research studies.
Consult and enroll clients into debt relief programs.
Document client discussions using Salesforce.
Meet performance criteria and adhere to company policies.
National Debt Relief, founded in 2009, aims to help consumers deal with overwhelming debt. They are a trusted debt relief provider, having assisted over 450,000 people settle over $10 billion of debt, empowering them toward financial stability.
Leverage industry-leading research and data to craft clear, actionable insights for clients.
Develop customized client resources, including research briefs, tailored presentations, and strategic recommendations.
Maintain & update the client database ensuring accurate tracking of client engagement & activities.
Veris Insights aims to improve the world of work through candidate insights, employer benchmarking, and actionable strategies. The company works with numerous Fortune 1000 organizations, striving to be their primary partner in solving talent challenges, and they value diversity, equity, and inclusion.
Review and file legal documents using internal systems and email
Participate in ongoing training to expand knowledge of industry and process
Investigate discrepancies as they arise
Kestell Company REALTORS facilitates the production process of accurate documentation provided to their process servers team. They value attention to detail and teamwork.
Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
Partnering with internal clinical professionals in providing member guidance.
Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.
Perform analyses of data related to customer usage and buying patterns
Prepare and present presentations to relevant stakeholders
Analyze open ended customer feedback and identify key insights
Quantum Metric helps organizations put customers at the heart of everything they do by providing a platform to understand the digital customer journey. They capture insights from 40 percent of the world’s internet users and have been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years.
Owning governance and oversight of U.S. consumer protection obligations.
Serving as the primary compliance lead for consumer-related regulatory complaints.
Establishing and maintaining a robust consumer complaint governance framework.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.