Principal Compliance Associate

The Opportunity:

• Owning governance and oversight of U.S. consumer protection obligations, including accountability for complaint management, regulatory responsiveness, and consumer harm remediation.
• Serving as the primary compliance lead for consumer-related regulatory complaints, inquiries, and project management of consumer compliance examinations from the CFPB and state regulators, ensuring timely, consistent, and high-quality regulatory engagement.
• Establishing and maintaining a robust consumer complaint governance framework, including control requirements and implementation, register ownership, trend and root-cause analysis, escalation protocols, and reporting to senior stakeholders.

Skills You Should Hodl:

• 5+ years of progressive experience in regulatory compliance, consumer protection, licensing, or risk management, or an equivalent combination of experience and advanced education in law, finance, business, or a related field.
• Demonstrated subject matter expertise in U.S. federal and state consumer protection frameworks as well as complaint handling and money transmitter and lending licensing and examination processes.
• Proven ownership of compliance governance functions, including complaint management programs, regulatory issue tracking, remediation oversight, and risk escalation to senior stakeholders.