Source Job

• Provide quality customer service experience to consumers and customers
• Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
• Communicate effectively with consumers via all channels including telephone, email, and social media

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Handle customer interactions across chat and email with professionalism and empathy.
• Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
• Provide clear and concise updates to internal teams, ensuring seamless customer experiences.

Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.

• Demonstrate strong self-motivation and passion for learning various new payment solutions, and utilize advanced probing negotiation and skills to understand customer situations and resolve delinquency.
• Learn about new business concepts and new collection techniques or payment programs in a fast-paced environment to drive continuous business improvement.
• Treat customers with respect and demonstrate sensitivity and compassion in difficult situations.

Kafene is revolutionizing the lease-to-own space, making flexible lease-to-own accessible to everyone with cutting-edge AI and machine learning. The 150-person team spans NYC, Wilmington, and remote talent nationwide, united by a culture of collaboration, innovation, and genuine support.

• Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
• Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.

• Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
• Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
• Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.

Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.

• Reply to customer inquiries via supported communication channels
• Identify, replicate, and report validated product issues to the R&D team
• Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat

Cision empowers individuals to make an impact, valuing voices and ideas. They are a global team that champions curiosity, collaboration, and innovation, driving meaningful contributions to brands.

• Serve as a primary point of contact for customer inquiries across multiple channels.
• Resolve customer concerns related to orders, shipping, and products using established policies.
• Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.

Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.

• Deliver fast, accurate, and empathetic support to workplace customers.
• Navigate tools to investigate cases and maintain accurate documentation.
• Apply sound judgment to troubleshoot issues and improve customer experiences.

Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.

• Answer customer calls and reply to email inquiries in a fast-paced environment.
• Act as a point of escalation for complex customer and process issues.
• Think quickly on your feet to customize creative solutions.

Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.

• Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
• Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
• Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.

They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.

• Promote meaningful relationships and brand loyalty through engaged and informed conversation.
• Respond to immediate customer questions, requests, concerns and needs.
• Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat.

Knipper Health is an equal opportunity employer. We create and maintain customer relationships and aim to understand products and services.

• Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
• Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly’s tools and services.
• Investigate and resolve product issues swiftly, collaborating with other teams when necessary and keeping customers informed with timely updates.

Olly Olly blends technology and real-world expertise to empower businesses across the U.S. They aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.

• Provide timeline and professional support to customers through multiple channels.
• Troubleshoot software-related issues and guide users through steps to resolve problems.
• Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution.

Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.

• Respond to customer queries and requests via email in a thoughtful and timely manner.
• Consult users on best practices and how Firstbase operates as a product expert.
• Collect and share user suggestions and pain points with the Product and Operations teams.

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.

• Provide personalized communication to Felix users across all mediums.
• Work within the Felix partnership ecosystem to ensure the highest quality of care.
• Document common user issues effectively and influence product improvements.

Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions that increase access for common healthcare needs. Founded in 2019, Felix's approach encompasses assessments, lab testing, prescriptions, delivery, and ongoing care. They have an incredible culture and a highly collaborative and high-performing team.

• Respond to customer queries via phone, email or chat.
• Familiarize yourself with products and services offered by the client
• Ensure Customer satisfaction and provide professional customer support.

A-TSP provides customer support. I am unable to find detail on the size of the company, number of employees, or company culture.

• Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
• Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
• Make recommendations for members with your deep knowledge about Forma’s product.

Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs

They connect people with great local businesses, and that starts with people. Yelp Restaurants division is growing, and they value diversity and are an equal opportunity employer.

• Helping transfer calls between patients/pharmacies/doctors.
• Provide first-level support to customers via email and/or chat in a timely and professional manner.
• Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. They have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

• Maintain customer relationships, network, and implement success programs.
• Contribute to sales, onboard and train clients, and minimize churn.
• Improve customer experience through product support and handling customer complaints.

Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.