Customer Care Representative
Benefits
Unlimited PTO
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Customer Experience & Issue Resolution:
- Serve as a primary point of contact for customer inquiries.
- Proactively reach out to customers regarding order status and delays.
- Escalate issues appropriately for timely resolution.
Order & Logistics Support:
- Monitor and track customer orders from purchase to delivery.
- Partner with Operations and Logistics teams to investigate fulfillment errors.
- Identify recurring order or shipping issues and share observations with the team.
Skills & Qualifications:
- 2+ years of experience in customer experience or related roles.
- Strong problem-solving skills with the ability to follow established guidelines.
- Excellent written and verbal communication skills.
Newton Baby
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.