Similar Jobs
See allHelpdesk Assistant Intern
Solvo Global
US
Troubleshooting
Networking
Cloud Computing
Customer Support Technician II
SewerAI
US
Technical Support
Sr. Solutions Analyst
PointClickCare
US
SaaS
Troubleshooting
Customer Support
Support Lead
Revenue Vessel
US
CRM
SaaS
Logistics
Customer Support Representative
WeTravel
Global
Customer Support
SaaS
Intercom
Key Responsibilities:
- Provide timeline and professional support to customers through multiple channels (email, ticketing system, phone).
- Troubleshoot software-related issues, guide users through steps to resolve problems.
- Resolve user questions by using your knowledge of the system or escalating.
Technical Assistance:
- Diagnose and resolve common issues related to software functionality and performance.
- Work closely with our technical teams to stay current on product updates and features.
- Provide clear instructions to users to help them resolve issues independently.
Customer Feedback and Continuous Improvement:
- Participate in team meetings to discuss trends and areas for improvement.
- Collect and document feedback from clients to help identify common issues and feature requests.
Rubris
Rubris, founded by veterans of the legal technology and mass legal claims industries, provides the Rubris Crosslink Platform, a proprietary software solution. They believe in creating an environment of inclusion and belonging, advancing talented individuals by promoting a culture of respect and support.