Respond to customer queries and requests via email in a thoughtful and timely manner.
Consult users on best practices and how Firstbase operates as a product expert.
Collect and share user suggestions and pain points with the Product and Operations teams.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.
Monitor inbound email and telephone queries, ensuring tickets are logged and assigned appropriately.
Act as a first point of contact for routine customer requests, resolving straightforward issues and escalating complex enquiries.
Maintain accurate data and recommend improvements to ticket workflows to support efficient service delivery.
SFG20 is setting the industry standard for building maintenance. They provide services and technologies that empower people to create safer buildings by using their standard, software and expertise to make buildings better.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Think quickly on your feet to customize creative solutions.
Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.
Reply to customer inquiries via supported communication channels
Identify, replicate, and report validated product issues to the R&D team
Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
Cision empowers individuals to make an impact, valuing voices and ideas. They are a global team that champions curiosity, collaboration, and innovation, driving meaningful contributions to brands.
Be one of the point-of-contacts for customer inquiries coming through online support channels.
Troubleshoot and resolve any first line issues raised by hospital/vet/tech users, providing accurate, complete, and supportive responses.
Proactively document rainy day scenarios as encountered and share any key learnings with the team.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Supporting customers in discovering and using the features of our SaaS platform
Resolving customer issues via email, chat and phone
Actively contributing to improving customer service quality standards
We are looking for a Customer Support Specialist who genuinely cares about customers and their experience. At Autenti, great customer support is built on communication, empathy and active listening, allowing us to turn even complex situations into positive customer experiences.
Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
Maintain accurate and up-to-date account records, including meeting notes and engagement history.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.
Serve as a primary point of contact for customer support inquiries, delivering thoughtful, timely, and high-quality responses.
Build trusted relationships with customers by clearly explaining issues, solutions, and next steps.
Identify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering.
They are a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Their autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort.
Identify, investigate, escalate and advise customers on their questions and concerns.
Interactions with customers directly impact their ability to run their teams efficiently.
Key player in growing Aircall.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They combine voice, SMS, WhatsApp, and AI into one seamless workspace, operating in nine global offices and backed by world-class investors.
Provide day-to-day customer support and case triage.
Muvr is a fast-growing, mission-driven company building products that help customers solve real problems. They move quickly, collaborate across teams, and put customer outcomes at the center of how they build and scale.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Clearly explain Papa’s services and guide members toward making the most of their benefits.
Papa is a company with a people-first culture. They have an incredible team of hard-working people and they encourage everyone to bring their whole authentic selves to work to be transparent and non-hierarchical.
Assign leads to the right partner agents or teams.
Neighborhoods.com is dedicated to making a real difference in people’s home-buying journey. They foster a collaborative remote environment where employees thrive by providing exceptional customer support.
Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Create, update, and maintain client records within the company’s CRM database.
Communicate primarily in Spanish, review client responses and comments, and update the CRM accordingly.
Assist with client documentation using Dotloop and ensure CRM data and client records remain accurate and organized.
SnappyCX is looking for a dependable CRM Administrative Assistant to support CRM management and administrative tasks for their client. Our client is a real estate company that supports clients through the home buying, selling, and property upgrade process.
Respond to customer support issues and resolve them per SLAs.
Work cross-functionally to resolve issues promptly.
Guide customers on product benefits and enhancements.
Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.
Handle customer communication via email and text messaging.
Coordinate and update schedules, assigning field teams to jobs.
Track operational information and maintain clean, accurate records.
Inside Out matches people with roles that fit their skills, career goals, and lifestyle. They provide guidance and support at every step of the hiring process to help people take the next step in their remote career.
Provide outstanding customer service through phone and email, promptly addressing inquiries and resolving issues.
Serve as a primary point of contact for Spanish-speaking clients, ensuring their needs are met with empathy and efficiency.
Collaborate with cross-functional teams to quickly solve customer challenges and document client interactions thoroughly for future reference.
Our client is a leader in providing tech-centric managed services and is committed to delivering exceptional customer support solutions. Our latest project revolves around enhancing our customer service team with skilled communicators to ensure top-tier service and satisfaction for our clients in a diverse and multinational environment.
Build sustainable relationships and trust with customer accounts.
Ensure customer satisfaction in every interaction.
Jobgether is a platform that helps job seekers find employment opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.