Helpdesk Support Administrator
Remote regions
EuropeBenefits
5w PTO
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About the Role:
- First point of contact for timely, accurate assistance to customers.
- Helps maintain helpdesk processes, data quality, and reporting.
- Collaborates with internal teams to scale services and customer experience.
Key Responsibilities:
- Monitor queries, log tickets, and assign appropriately.
- Resolve straightforward issues and escalate complex enquiries.
- Maintain accurate data within HubSpot to support operational decision-making.
Essential Experience:
- Experience in customer support using a helpdesk, CRM, or ticketing system like HubSpot.
- Excellent customer service and communication skills.
- Strong organisational skills with attention to detail.
SFG20
SFG20 is setting the industry standard for building maintenance. They provide services and technologies that empower people to create safer buildings by using their standard, software and expertise to make buildings better.