Source Job

• Respond to and resolve queries from our customer’s customers via email.
• Escalate advanced/ complex queries to the appropriate internal channels.
• Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.

Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.

• Support and advise customers on software inquiries via multiple channels.
• Liaise with various teams to ensure seamless communication and problem-solving.
• Independently handle support tickets from start to finish.

Sport Alliance GmbH is a leading company in the FitTech industry. They offer digital solutions for the fitness market and value employee opinions and ideas.

• Ensure 100% success of all of Front's customers.
• Engage in the day-to-day grind of support queues, providing timely and effective assistance.
• Become an expert on how Front works and its day-to-day usage.

Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.

• Respond to customer requests via multiple channels, updating CRM systems.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.

Concentrix is a global technology and services leader that powers the brands of the future. They help well-known brands improve their businesses with technology and integrated solutions in over 70 countries and have over 440k+ employees globally.

• Answer customer inquiries via live chats and emails (no calls).
• Provide accurate information about the products of the company.
• Resolve cases in timely and professional manner.

Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, Quadcode is a place where ideas turn into impact, where every project is a chance to grow, innovate, and make their mark.

• Provide care to users through calls, chats, and email.
• Get to know each user’s business goals and help guide them.
• Analyze user behavior and content to determine effects on satisfaction.

Wix enables anyone to succeed online. Since 2006, they've grown to around 5,500 employees in 22 countries with over 40 products, serving over 278 million users worldwide. They value innovation, non-traditional evolution, and collaboration in small, close-knit teams.

• Deliver exceptional customer support to community members in both German and English
• Assist users through various channels including email, phone, and chat
• Share user insights and feedback with relevant teams to improve products and processes

SwissBorg aims to build investment experiences that help people redefine wealth. Their app has over 880,000 verified users and they provide tools to learn about digital currencies and manage wealth effectively.

• Serve as the main point of contact for customer inquiries via email, chat, and phone
• Support customer onboarding and product adoption
• Resolve customer issues and escalate complex cases when needed

They offer recruiting software solutions. They have a friendly and collaborative culture, and this role is ideal for someone starting or growing a career in customer success within an international environment.

• Respond to customer queries and requests via email in a thoughtful and timely manner.
• Consult users on best practices and how Firstbase operates as a product expert.
• Collect and share user suggestions and pain points with the Product and Operations teams.

AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. They power millions of subscriptions worldwide for organizations and enable a values-driven culture where you can Be Seen, Be Yourself, and Do Your Best Work.

• Responding to customer questions via email, chat and calls with empathy and clarity.
• Educating users about our product and helping them achieve their goals.
• Troubleshooting issues and escalating bugs or technical challenges when needed.

WeTravel is a platform helping travel organizers around the world get the most out of their platform. They run lean, move fast, and support each other fiercely, fostering a high-paced, collaborative environment.

• Assisting users via email and web messaging with their inquiries and concerns
• Resolving account and payment issues smoothly and efficiently
• Answering “How to” and FAQ questions with clarity and confidence

One Sutherland is a global team creating breakthrough solutions with a diverse workforce. They embrace diversity and promote a positive work environment focused on achieving goals as One Sutherland Team.

• Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
• Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly’s tools and services.
• Investigate and resolve product issues swiftly, collaborating with other teams when necessary and keeping customers informed with timely updates.

Olly Olly blends technology and real-world expertise to empower businesses across the U.S. They aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls.
• Work together with various departments to address complex problems and escalate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved.

Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation. Since 2018, they've been bringing revolutionary software services to people all around the world, launching modern software solutions in the FinTech space to give users simpler and quicker ways to transact and manage their investments.

• Deliver world-class customer support to clients
• Manage customer inquiries with empathy and efficiency
• Represent respected international brands

Jobgether is using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies top-fitting candidates, and this shortlist is shared directly with the hiring company.

• Act as the first point of contact with customers via chat, email, and phone channels.
• Educate customers on basic product training and identify new ways customers can benefit from the product.
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs.

7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.

• Respond to customer support issues and resolve them per SLAs.
• Work cross-functionally to resolve issues promptly.
• Guide customers on product benefits and enhancements.

Wayvia helps the world’s top brands stay ahead using AI, data, and innovation to shape the future of commerce. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next; they connect with their shoppers in ways that are relevant, respectful, and real.

• Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
• Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
• Serving as the voice of our community and championing feature requests to the Product team

AllTrails is the world’s most popular and trusted platform for outdoor exploration, connecting people to the outdoors and helping them discover new places. They have a global community of millions of trailgoers and are passionate about nurturing an inclusive workplace that values diversity.

• You will handle complex inquiries from international corporate and VIP clients across the entire SIXT globe.
• You will communicate with customers via email and phone in German and English.
• You will actively contribute to increasing customer satisfaction and loyalty, as well as the success of the department and the company.

SIXT is a leading global mobility service provider with a revenue of 4.00 billion euros and approximately 9,000 employees worldwide. Their mobility platform ONE combines car rental, car sharing, ride services, and car subscriptions to provide customers access to a fleet of 350,000 vehicles and services.

• Respond to customer queries via phone, email or chat.
• Familiarize yourself with products and services offered by the client
• Ensure Customer satisfaction and provide professional customer support.

A-TSP provides customer support. I am unable to find detail on the size of the company, number of employees, or company culture.

• Act as the first point of contact for German customers, providing support for all inquiries before, during, and after the booking.
• Support customers via phone and e-mail communication.
• Increase customer satisfaction and loyalty through friendly and professional service.

SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities, and they believe in true entrepreneurship and long-term stability.