Being curious about customers’ unique space scheduling scenarios
Collecting and reporting feedback to assist with product development decisions
Collaborating with the broader team on support strategy, product strategy, and customer relationship management
Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience. Our team has doubled in size in the last year and continues to grow quickly.
Manage a portfolio of restaurant customers, driving long-term relationships and business growth.
Ensure customer satisfaction, retention, and expanded use of HungerRush’s solutions.
Identify cross-sell opportunities, promote product adoption, and provide strategic guidance.
HungerRush is a leading provider of integrated restaurant solutions, offering the HungerRush 360 cloud POS system. They empower restaurants with tools to manage operations, engage customers, and drive growth.
Deliver against retention and expansion goals for a book of SMB accounts.
Build strong, trust-based relationships with customer stakeholders.
Identify qualified expansion opportunities and execute strategic sales motions.
ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving highly complex problems for enterprise customers and putting their information to work to transform the way they do business. They are a global team of 600+ colleagues, spread across 15 countries on four continents with colleagues representing 30+ nationalities.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Provide day-to-day customer support and case triage.
Muvr is a fast-growing, mission-driven company building products that help customers solve real problems. They move quickly, collaborate across teams, and put customer outcomes at the center of how they build and scale.
Support existing customers via email, chat, and calls
Onboard new customers and answer product questions
Engage in sales conversations and provide plan recommendations
Foundry for Good builds businesses that do good. Across their family of brands, they support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change. They are a 100% self-funded company.
Maintain customer relationships, network, and implement success programs.
Contribute to sales, onboard and train clients, and minimize churn.
Improve customer experience through product support and handling customer complaints.
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Leading, coaching, and developing a team of SMB Account Executives in a high-velocity sales environment
Driving consistent performance against weekly, monthly, and quarterly revenue target
Building and sustaining a high-performance, high-accountability team culture
ChowNow is a leading player in off-premise restaurant technology. They support over 20,000 restaurants across North America, helping process $1B+ in gross food sales. They are now beginning an exciting new era under their CEO, Kanika Soni.
Owns and evolves the Customer Success technology ecosystem.
Leads complex, cross-functional initiatives.
Ensures solutions remain effective.
Restaurant365 is a company offering enterprise cloud applications. They aim to provide solutions for the restaurant industry, but information about their size and culture was not provided in the job description.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Prospect, qualify, run discovery, deliver demos, and close net-new restaurant groups.
Lead discovery conversations that uncover pain points, and deliver tailored business cases to show Kea's value.
Maintain clean CRM hygiene and build pipeline through outbound prospecting and industry events.
Kea AI is redefining how restaurants talk to their customers by building cutting-edge Voice AI that automates inbound calls with human-like understanding. They are a small and fast-moving company launching their rebrand as the Voice AI company for restaurants.
Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us.
Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly’s tools and services.
Investigate and resolve product issues swiftly, collaborating with other teams when necessary and keeping customers informed with timely updates.
Olly Olly blends technology and real-world expertise to empower businesses across the U.S. They aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Cement the relationship with new and existing customers.
Develop a “consultant” perspective to client communication.
Analyze customer usage to form accurate forecasts.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. They are serving household names and have paid out $100M to creators.
Master the Whippy platform, including AI agents, automations, integrations, and analytics.
Act as the primary point of contact and trusted advisor for your accounts.
Translate business requirements into scalable system and workflow designs.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Own your restaurant portfolio, identifying risks and opportunities.
Drive operational improvement with restaurant partners.
Monitor portfolio KPIs, identifying trends and insights.
Sharebite is a food ordering platform built for companies to feed their employees. Their platform allows employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Sharebite has been recognized as Inc. Magazine's Best in Business and Fast Company's Best Workplaces for Innovators.