Restaurant365

Drive R365’s workforce optimization strategy across Elite Talent, Offshore Resources, and AI Enablement. You'll have full ownership of R365’s Offshoring strategy while also shaping and executing workforce design frameworks that balance onshore, offshore, and AI solutions. The successful candidate will partner closely with People, Finance, and Business Leaders to ensure the right work is aligned to the right structure, maximizing talent density, efficiency, and long-term scalability.

Introduce Restaurant365's platform to restaurant groups with 1 to 8 locations, driving their operational and financial transformation. Forge strong relationships with key decision-makers, turning prospects into loyal clients. Crush sales targets, contributing to the mission of being “Best in Class.” Stay updated on industry trends and competitor moves, shaping strategies to stay ahead of the curve.

The strategic and people-first Director of Customer Success Management will lead a team of CSMs responsible for driving customer outcomes, satisfaction, retention, and growth. An ideal role for a leader with a passion for building high-performing teams, deepening customer relationships, and operationalizing success at scale.

The Technical Writer will produce product documentation, both customer facing and internal, and other product training related materials/deliverables (tooltips, help menus, help text, etc.). You will create, update, and maintain existing documentation using technical writing skills, photo editing (SnagIt), writing HTML, and content management system (Doc360). You will also work with Product Managers to create and update documentation for product changes and new features.

The Senior Customer Success and Support (CS&S) Data Programs Analyst translates business priorities into actionable data solutions. This role leverages analytics to evaluate processes, define requirements, and deliver data-driven insights. The analyst identifies opportunities to enhance processes, products, and services through data, driving business growth and improving customer experiences.

The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization, partnering with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.

Lead the solution architecture function and play a pivotal role in scaling the strategy and structure of our services funnel. This leader will own and manage a team of Solution Architects while partnering deeply with Sales, Product, and Professional Services to shape implementation strategies, ensuring scalable, repeatable solution design across segments and products.

Lead the transformation and modernization of our Deal Strategy and Deal Desk Management operations, driving efficiency through automation, AI, and scalable processes. The role will streamline approvals, implement intelligent automation, and bring operational rigor to pricing and deal execution, by partnering cross-functionally to support quote-to-cash activity . Looking for a collaborative, forward-thinking leader who thrives in a fast-paced environment.

As Senior Infrastructure Engineer, you will build and evolve foundational cloud systems to enable our platform to scale securely and reliably. This architecture-minded role focuses on global infrastructure services, spanning across teams and products. You will maintain the infrastructure backbone that powers our cloud-native platform, not embedded within application delivery teams supporting CI/CD pipelines.

The Payroll Tax Specialist ensures accurate and timely tax payments and filings for clients, preparing, reviewing, and filing various tax returns, and collaborating with internal and external stakeholders. The role involves research, reconciliation, creating journal entries, generating payments to the IRS, maintaining client data, and resolving tax issues.