Customer Success Manager

Thoropass

Remote regions

US

Salary range

$90,000–$110,000/yr

Benefits

Unlimited PTO

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About the Job:

  • We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions.
  • As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams.
  • You’ll be asked for your insights on client-to-business interactions and innovative product design and development.

Key Responsibilities:

  • Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue).
  • Maximize customer retention
  • Help improve customer experience through data analysis

Key Skillsets / Knowledge Requirements:

  • Strong communication skills in English, both written and verbal
  • Detail oriented with strong organizational skills
  • Ability to handle multiple priorities

Thoropass

Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.

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