Customer Success Manager
Benefits
Unlimited PTO
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About the Job:
- We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions.
- As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams.
- You’ll be asked for your insights on client-to-business interactions and innovative product design and development.
Key Responsibilities:
- Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue).
- Maximize customer retention
- Help improve customer experience through data analysis
Key Skillsets / Knowledge Requirements:
- Strong communication skills in English, both written and verbal
- Detail oriented with strong organizational skills
- Ability to handle multiple priorities
Thoropass
Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. They are a rapidly expanding team based in New York, that values collaboration and innovation.