Respond to queries from users in a timely and accurate way via live chat and email.
Follow up with unresponsive users and leads to ensure their questions are resolved.
Proactively identify user needs and help customers implement specific features.
Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Provide exceptional assistance to incoming tickets according to SLAs and KPIs.
Troubleshoot technical and product-related issues across multiple platforms.
Maintain a high standard of communication and investigation quality.
POWR is a leading website plugin platform used by hundreds of thousands of businesses worldwide. Our apps provide merchants with customizable, easy-to-use solutions to help them grow their businesses online. We focus on solving real problems, helping users succeed, and actively contributing to retention, reviews, and revenue growth.
Build sustainable relationships and trust with customer accounts.
Ensure customer satisfaction in every interaction.
Jobgether is a platform that helps job seekers find employment opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Identify, investigate, escalate and advise customers on their questions and concerns.
Interactions with customers directly impact their ability to run their teams efficiently.
Key player in growing Aircall.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They combine voice, SMS, WhatsApp, and AI into one seamless workspace, operating in nine global offices and backed by world-class investors.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Interact directly with customers via phone to assist with order fulfillment and service execution.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.
Respond to and resolve queries from our customer’s customers via email.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role.
Paddle provides an all-in-one platform for modern SaaS execution, powering growth for over 2000 software companies globally. They are a diverse team of 160+ people, that values flexibility and offer a transparent, collaborative, friendly and respectful culture.
Manage calls professionally for a diverse range of businesses and professionals.
Accurately take and promptly deliver messages with a touch of flair.
Book appointments using user-friendly software like Calendly, making scheduling a breeze.
Veta Virtual is an innovative start-up revolutionizing the customer experience industry. They provide top-tier, customized phone call management solutions to businesses of all sizes, ensuring seamless and efficient communication and foster a culture of continuous learning and growth.
Responding to customer questions via email, chat and calls with empathy and clarity.
Educating users about our product and helping them achieve their goals.
Troubleshooting issues and escalating bugs or technical challenges when needed.
WeTravel is a platform helping travel organizers around the world get the most out of their platform. They run lean, move fast, and support each other fiercely, fostering a high-paced, collaborative environment.
Deliver a delightful healthcare experience through exceptional customer service for new and existing members.
Engage with members via phone, email, text, and chat to resolve questions about appointments, prescriptions, lab work, and other aspects of their Vitable plan.
Identify and coordinate external resources for members who need services beyond Vitable’s scope of care.
Vitable Health is a healthcare company revolutionizing primary care for underserved Americans by making high-quality, affordable healthcare accessible to everyone. They are backed by Y Combinator and SoftBank, and composed of clinicians, engineers, and operators.
Manage APAC customers post-sale, leading their onboarding.
Define customer success metrics and drive product adoption.
Act as first-line support and manage customer health and renewals.
Jobgether is a platform that connects job seekers with employers using AI-powered matching. They aim to ensure applications are reviewed quickly and fairly, identifying top-fitting candidates for hiring companies.
Own and manage a portfolio of APAC customers post-sale, ensuring strong engagement and satisfaction
Lead onboarding processes, including planning, data readiness, and enablement activities
Collaborate with customer leaders to define success metrics, track outcomes, and drive product adoption
Jobgether is an AI-powered matching process company that ensures applications are quickly reviewed. They objectively and fairly assess candidates against roles, sharing top fits with hiring companies that handle final decisions.
Take full ownership of customer accounts immediately after contract close
Ensure operational alignment and monitor customer usage and satisfaction
Create repeatable processes that scale across thousands of locations
They use an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary contact for parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company providing K-12 extra-curricular learning services through science and technology. At Think Academy, they foster critical thinking, strengthen logic skills, and help students fulfill their goals.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Lead and support Customer Support Agents during live interactions.
Coach agents on communication, judgment, and case handling.
Monitor live ticket queues and ensure timely responses.
Heidi is on a mission to halve the time it takes to deliver world-class care. Built for clinicians, by clinicians, at the core of Heidi is its people and they are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.