Source Job

• Help patients understand provider instructions.
• Ensure orders and documentation are accurate.
• Route clinical questions to providers appropriately.

LumiMeds is a fast-growing telehealth platform focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.

• Addressing customer concerns, issues, and inquiries with efficiency and empathy.
• Maintaining and enhancing customer satisfaction and loyalty through timely and accurate problem-solving.
• Collaborating with internal teams to ensure a seamless customer experience.

Helium 10 is at the forefront of e-commerce solutions, providing brands with everything they need to scale in today’s digital marketplace.

• Respond to queries from users in a timely and accurate way via live chat and email.
• Follow up with unresponsive users and leads to ensure their questions are resolved.
• Proactively identify user needs and help customers implement specific features.

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

Support Hazel’s Physical Health provider team with phone calls to families in both English and Spanish. Provide interpretation and translation services for phone calls, telehealth visits and written medical documentation. Troubleshoot minor technical difficulties and escalate to Hazel’s IT team, when needed.

Hazel Health is the nation's largest virtual provider of school-based healthcare services and aims to remove all barriers to mental and physical healthcare.

• Upload and organize medical documents accurately.
• Handle inbound/outbound calls as needed using the practice phone system.
• Assist with billing questions/issues and basic billing workflows.

Assist World is looking for a Healthcare Virtual Assistant. They offer bonuses, raffles, and a remote work environment.

• Reach out to customers to provide information or sell offerings.
• Qualify leads over the phone and insert information into a CRM system.
• Address support tickets, troubleshoot issues, and resolve customer concerns.

Wing is redefining the future of work for companies worldwide and aims to be a one-stop shop for building world-class teams and automating operations.

• Provide empathetic and solution-focused assistance through various channels.
• Drive member engagement from enrollment through program completion.
• Establish human connections with members and provide personalized support.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere.

• Foster a high-performing partner network by discussing performance trends and aligning on clear goals for improvement.
• Review and respond to internal escalation requests in a timely and accurate manner.
• Collaborate with cross-functional team members to support company goals and performance targets.

Phil, founded in 2015, is a Series D health-tech startup building a platform that streamlines the process of patients receiving prescriptions by interfacing between doctors, pharmacies, and patients. The team is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform focused on patient experience and overall human wellbeing.

• Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
• Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
• Educate members on their care referral options, empowering them to make informed healthcare decisions.

Sana Benefits is building affordable health plans designed around Sana Care, their integrated care model connecting members with unlimited primary care and expert care navigation at no additional cost to them. They've compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for their members.

• Provide virtual consultation, diagnosis, and management of women’s reproductive health.
• Offer prenatal/postpartum guidance.
• Manage gynecological disorders to our members.

Hive Health is on a mission to make healthcare radically more accessible for all.