Customer Support Agent (LATAM, EST)

Role Overview:

• Handle email and messaging zendesk tickets.
• Reduce response times and support revenue and retention goals.
• Work closely with senior agents and ensure users receive fast, accurate, and empathetic support.

Key Responsibilities:

• Troubleshoot technical and product-related issues across platforms.
• Follow internal playbooks, macros, and workflows to resolve issues efficiently.
• Escalate complex cases with clear context and proper investigation.

Requirements:

• Based in LATAM and able to work 9am – 5pm EST.
• Fluent written and spoken English with 3+ year experience in SaaS customer support.
• Strong problem-solving, communication and analytical skills.

Compensation & Benefits:

• $900 USD fixed per month + Performance based bonus.
• Stable working hours aligned with EST.
• Opportunity to grow within a performance-driven Support team.