Customer Relations Representative II

Your Impact and Responsibilities:

• Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
• Support Level I Representatives on high volume overflow and escalations
• Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks

Qualifications:

• 2+ years’ experience in customer relations, 1+ as a Raising Cane’s customer-facing Zone Manager or Restaurant Manager or equivalent professional experience
• Ability to professionally, empathetically, and confidently engage with customers and internal partners to de-escalate and resolve difficult situations
• Detail-oriented, organized, and flexible for effective task management

Additional Information:

• All your information will be kept confidential according to EEO guidelines