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  • Review and process DCWP license applications and all relevant documentation
  • Perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
  • Provide high-volume customer service to licensing applicants in person and via phone.

Customer Service Communications Organizational Skills

20 jobs similar to Senior Customer Service Representative

Jobs ranked by similarity.

US

  • Auditing incoming applications to ensure all required information is documented.
  • Handling multiple applications simultaneously with using BPM, Cactus, CAQH, and Facets.
  • Communicating effectively with providers and internal teams to resolve any issues and ensure smooth operations.

BlueCross BlueShield of Tennessee has been helping Tennesseans find their own unique paths to good health since 1945. At BCBST, they empower their employees to thrive both independently and collaboratively, creating a collective impact on the lives of their members.

US

  • Receive and document customer concerns in a timely manner.
  • Ensure all company procedures are followed and accurate trip data is input.
  • Review and educate members on our services and their insurance coverage.

Modivcare connects people with care, wherever they are. They facilitate non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Modivcare is an equal opportunity employer.

US

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Iron Mountain Solutions supports a contract providing call center support for the U.S. Coast Guard (USCG) National Maritime Center’s (NMC) Contact Center (CC). They are an Equal Opportunity Employer.

US

  • Promote meaningful relationships and brand loyalty through engaged and informed conversation.
  • Respond to immediate customer questions, requests, concerns and needs.
  • Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat.

Knipper Health is an equal opportunity employer. We create and maintain customer relationships and aim to understand products and services.

US

  • Anticipate and manage the Director's professional needs and scheduling.
  • Coordinate complex travel arrangements and prepare necessary documents.
  • Assist in the preparation of materials for meetings and conferences.

Jobgether is a platform that connects job seekers with partner companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

US

  • Contact and communicate with providers to obtain required medical record documentation.
  • Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution.
  • Analyze provider questions to determine the best use of resources to resolve the situation.

Empower AI provides federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. They leverage three decades of experience solving complex challenges in Health, Defense, and Civilian missions and are headquartered in Reston, VA.

Canada

  • Provide quality customer service experience to consumers and customers
  • Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
  • Communicate effectively with consumers via all channels including telephone, email, and social media

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Review EMRs to resolve patient inquiries and conduct insurance verification.
  • Handle a high volume of patient telephone calls and provide excellent customer service.
  • Document calls, resolve patient inquiries, and perform other assigned duties.

Stony Brook CPMP provides comprehensive healthcare services. While the employee count is not mentioned, they focus on delivering high-quality patient care and maintaining a supportive work environment.

US

  • Reviewing construction documentation for compliance with contract requirements
  • Producing reports and assisting with verifying quantity calculations and field measurements for payment purposes
  • Preparing and processing routine construction contract changes

RS&H is a leading architecture, engineering, and consulting firms. They are employee-owned and have associates who work hard every day to create tomorrow together.

US

  • Provides inbound Phone support to Copart Members.
  • Offers solutions that aid and facilitate a unique customer service experience.
  • Answers and places calls in a professional manner.

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. With over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries and believes in providing an unmatched experience.

US

  • Communicating and interacting with consumers and businesses on consumer-related complaints
  • Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP
  • Maintaining Agency database and providing reports as needed

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.

US

  • Manage executive calendars and coordinate engagements.
  • Prepare presentations and correspondence for meetings.
  • Serve as liaison between the executive office and stakeholders.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Review and file legal documents using internal systems and email
  • Participate in ongoing training to expand knowledge of industry and process
  • Investigate discrepancies as they arise

Kestell Company REALTORS facilitates the production process of accurate documentation provided to their process servers team. They value attention to detail and teamwork.

US

  • Serve as the client liaison for all incoming intake calls.
  • Demonstrate knowledge of organizational structure and criteria to clients.
  • Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques.

Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. They empower their members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication.

$88,000–$110,000/yr
US

  • Provide high-level administrative support by managing the executive’s calendar and handling information requests.
  • Help plan and coordinate company events, meetings, and employee team building activities or special projects.
  • Arrange travel, accommodation, itineraries, and all correspondence related to arrangements as needed.

Quantinuum is the world leader in quantum computing. The company’s quantum systems deliver the highest performance across all industry benchmarks, and they have over 650 employees, including 400+ scientists and engineers, across the US, UK, Germany, and Japan. By uniting best-in-class software with high-fidelity hardware, their integrated full-stack approach is accelerating the path to practical quantum computing and scaling its impact across multiple industries.

US 3w PTO

  • Answer calls from customers looking to schedule service jobs
  • Set up new customer accounts and locations
  • Assist with dispatching support, including coordinating jobs and supporting field teams during off-hours

Michael Bonsby HVAC, Plumbing & Electrical provides top tier service to the Maryland, Virginia and Washington D.C. communities. They have over 20 years of experience and treat their team members with the same level of dedication and care as their customers.

  • Assists in handling coverage applications and claims processes.
  • Helps share complex information about life and accident benefits.
  • Operates professionally while helping with sensitive situations.

PEHP Health & Benefits, a division of the Utah Retirement Systems, provides medical, dental, life, and long-term disability insurance plans. They are a government entity committed to customer value, market excellence, and healthcare improvement, offering competitive salaries, generous benefits, and work-life balance.

Global

  • Interact with customers, providing service information and intake.
  • Triage reported issues to advise service technicians.
  • Document issues in the ticketing system and communicate via various channels.

Hikinex is dedicated to ensuring customers receive exceptional service. They likely have a customer-focused culture.

US

  • Oversee client service and communication, ensuring excellence in every interaction.
  • Manage administrative processes for client insurance policies such as renewals and invoicing.
  • Work with underwriters to find creative solutions for customer needs and facilitate client claims processes.

Insurance Office of America (IOA) provides property and casualty, employee benefits, personal lines insurance, and risk management solutions, including insurtech innovation. The company, founded in 1988, has over 1,300 associates in over 60 offices in the U.S. and UK.