Source Job

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Iron Mountain Solutions supports a contract providing call center support for the U.S. Coast Guard (USCG) National Maritime Center’s (NMC) Contact Center (CC). They are an Equal Opportunity Employer.

• Participate in efforts to improve overall performance.
• Supervise and manage overall contact center operations.
• Reinforce training and coaching contact center agents.

TBS Investment & Management Company is seeking a Remote Call Center Supervisor. We value excellent communication skills, supervisory experience, and a drive to bring excellence to the operating environment.

• Handle internal and external customer inquiries by telephone and email.
• Maintain CMMS database including equipment history and status.
• Document all call information according to standard operating procedures.

Black & McDonald is a company that provides facility services. They value diversity and inclusion.