Source Job

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Configure campaigns and queues (Five9 or similar)
• Pull/export contact center data (CSV-style)
• Build reports in Excel for ops teams

Urrly uses AI to review every application against the same clear requirements for the role, meaning every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes. Their goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

• Responds to phone, email, and chat customer inquiries and moves between different functions as needed.
• Triages and assesses inquiry root cause to determine effective resolution and utilizes multiple systems to provide timely and accurate resolution.
• Achieves strong customer satisfaction by providing a positive Customer Experience and works collaboratively with back-office areas to correct customer issues.

Guardian helps customers realize their dreams through insurance and financial products, focusing on their overall well-being. As one of the largest mutual insurance companies, Guardian puts customers first and has 29 million customers.

• Manage a caseload of in-progress applications through the underwriting process
• Coordinate and follow up on medical exam bookings with vendors and clients
• Handle inbound calls and respond to client emails

PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.

• Takes incoming calls and places outbound calls as necessary.
• Processes and replies to Customer Service emails as assigned by leadership.
• Makes changes and endorsements to policies that may or may not require a license.

MSI is a leading MGA that combines underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions. They deliver exceptional service through a dedicated team and advanced technology platform, offering an expanding suite of insurance products.

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
• Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations.
• Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.

TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, TDS is committed to building fiber optic networks and serving over 1 million connections.

• Supervise day-to-day operations for the Inside Sales Access team.
• Lead and coach team members, providing feedback and support.
• Manage processes within the pharmacy access program.

Jobgether is a company that helps other companies find candidates for their jobs. They use AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Schedule service calls to field service technicians throughout the US based upon priority level and location.
• Create service tickets and route them to various service agencies; act as a liaison between clients and field technicians.
• Provide excellent customer service to both internal and external customers via direct contact, phone, or online services.

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• Manage inbound and outbound calls effectively.
• Build sustainable relationships and trust with customer accounts.
• Ensure customer satisfaction in every interaction.

Jobgether is a platform that helps job seekers find employment opportunities. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Monitor real-time demand and key performance metrics.
• Deploy resources according to plan and manage service levels.
• Communicate workforce deployment and schedules updates.

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Together, more than 20 million people have access to the combined company’s offerings and they are looking for teammates to join them in building their company and culture.

• Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
• Answer all incoming phone calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.

Cleveland Clinic Health System is dedicated to a better future for healthcare, committed to excellence and transforming the patient experience. With over 70,000 employees worldwide, it integrates clinical care, research, and education across multiple locations.

• Assist members with online registration and navigation for our web portal and mobile app.
• Educate members about OTIP’s products and services to ensure members’ needs are being fully met by OTIP.
• Provide timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.

OTIP Group of Companies (OGC) believes that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization. They deliver meaningful benefits support and service.

• Oversee a team responsible for handling claims efficiently.
• Ensure adherence to quality standards and enhance customer service.
• Foster a high-performance environment through training and evaluations.

Jobgether is a company that helps connect job seekers with employers through an AI-powered matching process. The company uses AI tools to support parts of the hiring process but does not replace human judgment.

• Coaches and manages day-to-day operations of the inside sales team.
• Monitors individual and team performance, providing timely feedback.
• Analyzes performance data to identify improvement opportunities.

Jobgether is a company using AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Provide support across email, chat, and phone.
• Build rapport with customers and guide them.
• Assign leads to the right partner agents or teams.

Neighborhoods.com is dedicated to making a real difference in people’s home-buying journey. They foster a collaborative remote environment where employees thrive by providing exceptional customer support.

• Configure, maintain, and optimize Genesys Cloud WFM functionality.
• Build and adjust forecasts based on historical data and business changes.
• Monitor intraday performance and service levels; recommend corrective actions.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, with a culture of Relentless Performance and an annual growth rate exceeding 25%.

• Respond to inbound calls from prospective customers for personal line auto and home insurance policies
• Educate customers on insurance policy details such as coverage and pricing
• Prepare and bind quotes through our carriers

Jerry.ai is a fintech startup in the U.S. that helps car owners save time and money. They have over 5M customers and are expanding beyond insurance to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

• Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
• Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
• Proactive and independent management of accountabilities collaborating with leadership to optimize operations.

UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.

• Leverage professional experience to evaluate AI model outputs.
• Assess AI content related to your field of work.
• Deliver structured feedback to strengthen the model’s understanding.

Handshake is connecting students with companies and opportunities. They are running an AI research project where professionals use their experience to evaluate AI models and provide feedback.

• Driving revenue from prospects.

Remote is a company focused on driving revenue from prospects interested in various insurance products. They support the day-to-day activity of a remote call center.