Build and maintain accurate volume forecasts using historical data.
Translate forecasts into hourly and daily staffing requirements.
Develop and maintain WFM dashboards and reports tracking key metrics.
Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. It is are a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.
Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
Proactive and independent management of accountabilities collaborating with leadership to optimize operations.
UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.
Maintain accurate BPO rosters and serve as the primary operational bridge between ezCater and our BPO partners.
Act as the main point of contact between ezCater’s internal WFM team and our BPO WFM teams.
Coordinate with IT for BPO needs, being the primary liaison between BPO partners and internal IT, ensuring timely resolution and documented communication.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and enable companies to manage their food spend in a single platform.
Configure, maintain, and optimize Genesys Cloud WFM functionality.
Build and adjust forecasts based on historical data and business changes.
Monitor intraday performance and service levels; recommend corrective actions.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, with a culture of Relentless Performance and an annual growth rate exceeding 25%.
Support development of short- and long-term volume forecasts using historical trends, business drivers, and marketing inputs.
Build and maintain weekly agent schedules that meet coverage needs for operating hours.
Prepare daily, weekly, and monthly reports on key WFM metrics (SLA, adherence, AHT, shrinkage, occupancy, forecast accuracy).
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Provide time and attendance management reports to unit managers for review
Oregon Health & Science University values a diverse and culturally competent workforce. They are committed to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Urrly uses AI to review every application against the same clear requirements for the role, meaning every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes. Their goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
Assign, track, and manage deliveries for an assigned portfolio of client accounts
Dispatch contracted drivers accurately and on time, aligned with team performance goals
Monitor live deliveries and make proactive, real-time adjustments to improve outcomes
Sharebite is a food ordering platform for companies to feed their employees, combating food insecurity by donating a meal for every order placed with local partners. The firm has donated over 15 million meals and has been recognized as Inc. Magazine's Best in Business.
Provide administrative support to the team, including managing calendars and email, and coordinating schedules.
Facilitate travel logistics for Partners and Advisors, booking flights, hotels, and rental cars.
Enhance client experience through bulk email communications and organizing meetings.
Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. They provide a full spectrum of financial advisory services and are centered on building relationships and providing exceptional service to clients around the globe.
Owning the full WFM planning cycle for your domains, ensuring seamless operations.
Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets.
Continuously improving WFM processes to meet service requirements (SLAs), enhance COps efficiency (Wait Time), and align with budget (FTE/Overtime).
Monzo is a financial technology company that aims to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, along with options to save, invest, and combine pensions.
Partner with internal teams to determine forecasted inventory demand and supply gaps.
Analyze metrics and provide recommendations to department leadership on forecasts and gaps.
Oversee inventory levels, including monitoring equipment and part levels to facilitate transfers and/or orders.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. They have over 50 years of experience and are committed to building and expanding fiber optic networks, serving over 1 million connections nationwide.
Proactively manage complex calendars, travel, and meeting logistics.
Create, edit, and refine high-quality PowerPoint presentations and executive communications.
Track key deliverables, deadlines, and follow-ups.
Experian is a global data and technology company that powers opportunities for people and businesses around the world. As a FTSE 100 Index company, they have approximately 22,500 employees across 32 countries and a culture that values DEI, work/life balance, and development.
Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
Execute daily tasks related to benefit administration, ensuring accuracy in enrollments and vendor data exchanges.
Perform data reconciliation checks between payroll records, HRIS, and vendors to resolve discrepancies.
Serve as a key point of contact for basic operational queries, collaborating with Global Ops, HRIS, and Payroll teams.
G-P's SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently. Their diverse, remote-first teams foster innovation in an environment where every contribution is valued.
Managing a high-volume legal Workers' Compensation caseload.
Communicating with relevant parties involved in a case.
Attending all case related hearings.
Abramson Labor Group is committed to defending employee rights. They are located in Burbank, California, and focus on protecting employees throughout California with integrity, efficiency, and professionalism.
Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.
Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.
Administer the day-to-day operations of benefit programs in accordance with plan documents and regulations.
Manage leaves of absence in coordination with external vendors and the payroll team.
Provide guidance and support to People & Culture Partners and employees on benefits-related matters.
Bounteous is an end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions. They have over 4,000 expert team members across the Americas, APAC, and EMEA and an engagement model designed to align interests and accelerate value creation.
Create and send statements, track payments, and record expenses.
Conduct data entry, including preparing lead lists and meeting minutes.
Synthesize data into cohesive reports and presentations.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company; the final decision is managed by their internal team.
Oversee a team responsible for handling claims efficiently.
Ensure adherence to quality standards and enhance customer service.
Foster a high-performance environment through training and evaluations.
Jobgether is a company that helps connect job seekers with employers through an AI-powered matching process. The company uses AI tools to support parts of the hiring process but does not replace human judgment.