Source Job

• Guide and manage a team of frontline associates in a remote call center environment.
• Oversee scheduling, performance metrics, and workforce management to ensure smooth operations.
• Collaborate with cross-functional departments to improve the customer experience and support process enhancements.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home and building markets.

• Monitor and distribute incoming tickets to ServiceDesk Agents
• Ensure customer service is timely and accurate based on KPIs and SLAs
• Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.

Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.

The Sales Support Specialist works with Account Managers, executing business strategies and maintaining relationships with Manufacturers and Kroger team members. This role supports Account Managers, ensuring seamless execution of sales activities and managing contract entry. This position requires attention to detail, clear communication, and the ability to work in a fast-paced, deadline-driven environment.

C.A. Fortune aspires to maintain our position as the nation’s leading consumer brands agency, offering comprehensive solutions to clients from sales to e-commerce.

• Own daily and weekly performance across support channels, including wait times and resolution quality.
• Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
• Help translate customer pain into actionable feedback and communicate clearly with stakeholders.

Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.

• Lead scheduled dealer meetings to ensure client engagement and action item completion.
• Guide new customers through onboarding and ongoing support to foster loyalty.
• Analyze dealership performance metrics and provide strategic recommendations.

Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
• Implement and execute customer service strategies that improve efficiency and the customer experience.
• Act as the main liaison between assigned customers and the marketing/sales teams.

Avery Dennison Corporation is a global materials science and digital identification solutions company. Employing approximately 35,000 employees in more than 50 countries, Avery Dennison's reported sales in 2024 were $8.8 billion.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.

Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Provide customer service and interpersonal communication skills to support the ICE law enforcement mission.
• Maintain public and community relations by answering incoming calls and processing web tips.
• Review, analyze, and process tips for further action.

SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business delivering professional services to the U.S. Government and private sector.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Drive the strategic initiatives necessary to enhance the effectiveness of the Enterprise Sales team.
• Streamline processes, foster collaboration across departments, and lead a team dedicated to customer success.
• Ensure efficient revenue generation and an exceptional sales experience.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify top-fitting candidates for client companies and share the shortlist directly with the hiring company.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.