Source Job

• Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
• Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
• Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.

Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.

• Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
• Implement and execute customer service strategies that improve efficiency and the customer experience.
• Act as the main liaison between assigned customers and the marketing/sales teams.

Avery Dennison Corporation is a global materials science and digital identification solutions company. Employing approximately 35,000 employees in more than 50 countries, Avery Dennison's reported sales in 2024 were $8.8 billion.

Looking for someone driven to deliver exceptional client experiences. Responsibilities include building and maintaining strong client relationships. Also responsible for ensuring the timely and successful delivery of our solutions according to client needs.

INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.

Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.

• Source promotional items and create client-ready presentations
• Coordinate all order shipping and logistics to customers
• Communicate with clients regarding schedules, updates, and change orders

DCX is an industry-leading, offshore BPO company that supports growth-minded small and medium-sized businesses in the United States. They equip ambitious US businesses with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.

• Creates and validates sales orders.
• Coordinates internal and external requests.
• Collaborates with internal and commercial teams to fulfill orders.

Twist Bioscience synthesizes genes, oligo pools, DNA libraries and NGS products.

• Manages schedules and coordinates events for executives.
• Prepares reports and handles various administrative tasks.
• Supports the executive team in achieving strategic goals.

Jobgether uses an AI-powered matching process for job applications, ensuring quick and fair reviews. They identify top candidates and share shortlists with hiring companies.

• Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
• Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk.
• Act as an advocate for the client's needs and speak confidently and professionally with clients.

Ylopo, LLC is a marketing and technology company providing internet marketing services and lead generation and engagement software to real estate agents. They offer personal development, mentorship, and recognition within a supportive and caring environment dedicated to continuous learning and growth.

Monitors pricing and ordering of materials. Works with suppliers to ensure supply meets forecast. Facilitates supplier performance improvements.

Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide.

• Guide and manage a team of frontline associates in a remote call center environment.
• Oversee scheduling, performance metrics, and workforce management to ensure smooth operations.
• Collaborate with cross-functional departments to improve the customer experience and support process enhancements.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home and building markets.

As an Account Executive, act as a strategic advisor to clients and broker partners. Manage post-sale engagement and ensure exceptional service delivery. Build and maintain strong relationships with clients, brokers, and internal teams to ensure retention, satisfaction, and growth.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Foster a high-performing partner network by discussing performance trends and aligning on clear goals for improvement.
• Review and respond to internal escalation requests in a timely and accurate manner.
• Collaborate with cross-functional team members to support company goals and performance targets.

Phil, founded in 2015, is a Series D health-tech startup building a platform that streamlines the process of patients receiving prescriptions by interfacing between doctors, pharmacies, and patients. The team is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform focused on patient experience and overall human wellbeing.

• Serve as the primary liaison between the Go To Market team and internal stakeholders to structure, price, and execute customer contracts and non-standard agreements efficiently.
• Oversee the creation and generation of contracts, ensuring accurate input of final deal terms for net new and existing customer upsell agreements.
• Maintain and manage pricing rules, product catalogs, and discount matrices within the CRM.

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve.

• Manage service tasks, process renewals, and respond to policy-related inquiries.
• Maintain client satisfaction and ensure timely and accurate handling of insurance documents and communications.
• Assist clients in filing and updating insurance claims.

Leavitt Group is one of the largest privately-held insurance brokerages in the nation, with over 275 locations across 27 states.

• Lead scheduled dealer meetings to ensure client engagement and action item completion.
• Guide new customers through onboarding and ongoing support to foster loyalty.
• Analyze dealership performance metrics and provide strategic recommendations.

Jobgether uses an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Create and update sales opportunities in CRM to ensure a healthy pipeline.
• Partner closely with major business functions across the quote to order life cycle.
• Proactively identify opportunities to improve the sales process.

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration, instrumental for the company’s success.

• Manage daily communications and scheduling efficiently.
• Handle contracts and permits with precision and care.
• Support project planning by accurately interpreting site plans.

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets.

• Manage technical inquiries for the Dealertrack Dealer Management Software (DMS).
• Troubleshoot and resolve product issues, providing information to resolve client concerns.
• Document all work in a case system and manage escalation cases with a focus on client satisfaction.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues.
• Maintain composure in escalated situations.

At Qualfon, they are focused on delivering engaging interactions and positive experiences that leave a lasting impression.

• Support the Client Success Manager with day-to-day tasks such as email correspondence and meeting notes.
• Manage the client-facing inbox, responding to inquiries and escalating issues as needed.
• Analyze client data and metrics to generate insights for internal decision-making and client initiatives.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.