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• Support the Client Success Manager with day-to-day tasks such as email correspondence and meeting notes.
• Manage the client-facing inbox, responding to inquiries and escalating issues as needed.
• Analyze client data and metrics to generate insights for internal decision-making and client initiatives.

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.

• Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
• Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
• Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.

• Help manage top tier, Fortune 100 client relationships, and account expansion strategies.
• Execute on engagement and delivery strategies for online and in-person training and assessment programs.
• Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement.

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills.

• Generate sales revenue by actively promoting Zayo products and services.
• Manage high volume of work while maintaining a high degree of responsiveness.
• Develop and maintain records of customer activity for reporting of sales and forecast.

Zayo provides mission-critical bandwidth to impactful companies, fueling innovations. They boast a 141,000-mile network in North America and Europe with extensive metro connectivity, serving various large enterprises with dark fiber & other infrastructure solutions.

• Work with sales on client needs, manage account setup, and liaise cross-functionally.
• Orchestrate client relationships, solve challenges, manage contract renewals, identify opportunities.
• Provide high-touch client service, grow accounts with upsells, and train new team members.

Sharebite is a food ordering platform for companies to feed their employees, donating a meal for every order placed. They aim to promote employee wellbeing, team performance, and company culture, and have donated over 15 million meals to date.

• Source promotional items and create client-ready presentations
• Coordinate all order shipping and logistics to customers
• Communicate with clients regarding schedules, updates, and change orders

DCX is an industry-leading, offshore BPO company that supports growth-minded small and medium-sized businesses in the United States. They equip ambitious US businesses with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.

• Develop and execute territory plans to meet sales goals and quotas.
• Manage the full sales cycle, from prospecting to closing.
• Build strong relationships with clients by understanding their needs and delivering solutions.

Daxko powers wellness to improve lives by helping health & wellness facilities operate efficiently and engage their members.

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.

• Serve as the strategic point of contact for high-value client accounts.
• Drive account renewals, adoption, and retention through proactive engagement and account planning.
• Conduct regular business reviews and strategy sessions to identify opportunities for clients to increase product value.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Looking for someone driven to deliver exceptional client experiences. Responsibilities include building and maintaining strong client relationships. Also responsible for ensuring the timely and successful delivery of our solutions according to client needs.

INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

Provide pre-sales support by cultivating new relationships via outbound sales. Engage and qualify all prospective customers as one of the first touch points. Educate and develop leads for the Director of Strategic Accounts team.

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs).

• Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
• Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
• Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.

CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead a high-performing team dedicated to client satisfaction, retention, and growth.
• Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
• Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Strengthen Yelp’s revenue retention by providing exceptional customer support.
• Consult and educate current Yelp advertisers via inbound phone queue.
• Highlight clients' investment returns through ad performance metrics.

Yelp connects people with great local businesses. They value diversity and strive to create a welcoming and inclusive environment for their employees.

Responsible for the preservation and expansion of our customer base within the ServiceNow ecosystem. Manage the entire sales cycle from finding a client to securing a deal. Unearth new sales opportunities through networking and turn them into long-term partnerships.

RapDev specializes in modern ITOM & DevOps ServiceNow delivery and implementations as well as integrations and services for Datadog.

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Manage a portfolio of existing accounts and drive the success of innovative products.
• Build and nurture positive relationships with customers, understanding their needs.
• Develop account strategies that align with customer goals and ensure long-term success.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Perform accurate and timely data entry and validation to support regional sales strategy.
• Provide administrative and business support to the regional sales team to drive sales revenue and retain existing customers, including contact research based on assigned accounts.
• Work closely with designated sales reps on target accounts and create new opportunities via prospecting and follow up, including creation of a quarterly Sales Plan.

Flywire is a global payments enablement and software company that helps clients get paid and their customers pay with ease. They have over 1,200 global FlyMates across 12 offices worldwide, with a diverse and inclusive culture.