Digital Client Success Associate

As part of the Associate team, you will:

• Support the high volume of employers that come in through our Direct to Employer vertical - designing programs that solve their needs
• Standardize and maintain CS team playbooks, templates and documentation to further enhance client experience while promoting and maintaining efficiencies
• Partner with other CSMs, Operations, Client Deliver, Sales, and Product to iterate on existing processes and continue to deliver best-in class client service

What we're looking for:

• 2-4 years of experience in customer or client success, account management, customer or digital marketing, project management and/or operations
• Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment