Support Maven’s rapidly growing direct segment with a high level of responsibility and visibility across the team
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox, as well as developing 1:many content that can be leveraged by all customer segments
Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with peers other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client questions and concerns
Serve as the primary client advocate, building strong cross-functional relationships. Lead and execute day-to-day program operations, including client touchpoint preparation and presentation. Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.
Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.
PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.
The Associate Customer Success Manager builds strong relationships with customers and delivers solutions in a one-to-many model. They identify customer needs and coordinate internally to ensure timely solutions are delivered. In this role, you will assist new OSV customers through the readiness process for Workday services.
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services.
Partner with impactful customers, helping them adopt Maze effectively.
Drive adoption, strengthen research workflows, and deliver measurable value.
Advise on research methodologies, study design, and participant recruitment strategies.
Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
Lead a high-performing team dedicated to client satisfaction, retention, and growth.
Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Lead Client Relationship & Delivery Success, oversee transition from implementation to PPS, and serve as primary point of contact.
Drive Client Adoption, Value and Growth by monitoring adoption trends, leading business reviews, and identifying upsell opportunities.
Enable Operational Excellence by maintaining client documentation in Salesforce, collaborating with teams, and contributing to best practices.
CrossCountry Consulting is an advisory firm that provides solutions spanning accounting and risk, technology-enabled transformation, and transactions. They partner with clients to solve challenges and deliver present and future value, and have earned awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work.
Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk.
Act as an advocate for the client's needs and speak confidently and professionally with clients.
Ylopo, LLC is a marketing and technology company providing internet marketing services and lead generation and engagement software to real estate agents. They offer personal development, mentorship, and recognition within a supportive and caring environment dedicated to continuous learning and growth.
Support the Client Success Manager with day-to-day tasks such as email correspondence and meeting notes.
Manage the client-facing inbox, responding to inquiries and escalating issues as needed.
Analyze client data and metrics to generate insights for internal decision-making and client initiatives.
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.
In this client-facing role, you will work with digital advertising agency buyers and Life Science companies. You will demonstrate the value that Phreesia could provide to their brands by advertising on our platform. You will generate new business with media buying agencies/AORs/Life Science companies.
Phreesia is committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered.
As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.
Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.
Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
Coordinate exchanges with cross-functional teams.
Manage a portfolio of clients in France, Europe & USA, including key accounts.
Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.
Serve as the primary point of contact for customer-facing activities.
Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.
Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.
Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint. Build lasting partnerships with customers through proactive engagement, regular check-ins, and responsive support. Identify opportunities to expand accounts and ensure customer feedback shapes our product and service offerings.
VanishID is a cybersecurity company that offers privacy services to protect against a wide range of cyber and physical threats.
Own a portfolio of complex mid-market accounts ensuring clients achieve measurable outcomes.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering physician-led multidisciplinary care across all 50 states. They are using technology-driven, patient-centric solutions, and transforming how organizations address cancer to improve outcomes.