Source Job

• Offers solutions that aid and facilitate a unique customer service experience.
• Answers and places calls in a professional manner.
• Uses company resources to gather information and offer solutions to meet customer needs.

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, linking vehicle sellers to more than 750,000 buyers in over 190 countries. They believe in providing an unmatched experience, driven by their people, processes, and technology.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.

• Resolving technical issues by collaborating with Product and Engineering teams.
• Investigating and determining the root cause of errors and bugs.
• Building SQL based queries for emerging technical support issues.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
• Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
• Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.

PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.

• Respond to customer inquiries via various channels with accurate information.
• Troubleshoot technical issues and guide customers through solutions.
• Contribute to the development of Customer Success materials and onboard new clients.

Tali is tackling healthcare’s administrative burden with an AI-powered medical scribe, serving thousands of clinicians across Canada and the US.

• Provide exceptional support for a diverse range of products and services.
• Address technical inquiries and meet customer needs swiftly and expertly.
• Collaborate with teams for issue resolution.

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.

Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.

Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.

• Provide frontline and expert-level support by handling customer inquiries and complex technical issues.
• Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests to Product & Engineering teams.
• Build knowledge assets by developing and maintaining comprehensive technical documentation.

Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

• Respond to emails and live chats, aiming for 200 tickets a day.
• Learn and become an expert in resolving user issues.
• Escalate issues reported by customers and create Jira tickets for resolutions.

Brigit is a holistic financial health company helping everyday Americans build a brighter financial future.

• Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
• Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
• Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.

Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Deliver exceptional service that fosters total customer satisfaction.

PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth.

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Deliver a WOW experience on every call—customers should hear your smile!

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases and is a Fortune 500 company.

Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

The Sales Support Specialist works with Account Managers, executing business strategies and maintaining relationships with Manufacturers and Kroger team members. This role supports Account Managers, ensuring seamless execution of sales activities and managing contract entry. This position requires attention to detail, clear communication, and the ability to work in a fast-paced, deadline-driven environment.

C.A. Fortune aspires to maintain our position as the nation’s leading consumer brands agency, offering comprehensive solutions to clients from sales to e-commerce.

• Interact directly with customers via phone.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.

Respond to calls, emails and common requests for technical 1st level support. Analyse technical problems and provide technical assistance to customers via phone, email or chat. Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
• Talk to vehicle owners to get necessary releases, arrange for transport, and help with personal item removal.
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions.

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, connecting vehicle sellers to more than 750,000 buyers in over 190 countries. They foster a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.