Job Description
Customer Support:
- Provide empathy and a customer-centric approach to handling support requests.
- Interact with end-users via Google Meet, email, or chat to help resolve their technical issues.
- Take ownership of customer issues reported and see problems through to resolution.
Technical Skills:
- Apply troubleshooting techniques before escalating issues.
- Analyze records and logs to spot underlying trends and potential issues.
- Work alongside the Engineering team to learn and stay current on new technologies.
Responsibilities:
- Manage and record all technical issues and resolutions using Intercom.
- Prioritize and manage many customers and issues at one time.
- Monitor the health of customer environments and proactively tackle issues.
About Redzone
Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.