The primary responsibilities for this role include ensuring optimal service availability and performance, as well as efficiently identifying, categorizing, and resolving application, network, and system issues. The candidate will also be responsible for clearly communicating changes, upgrades, improvements, and integrations company-wide. Additionally, they will provide effective assistance.

Provide exceptional technical support to clinical facilities, healthcare providers, and internal staff by resolving technical issues and providing clinical support through phone, text, helpdesk, and email. Collaborate with multiple departments to deliver world-class support to our facilities and doctors. Flexibility in working hours based on business needs is required.