Assurant

Customer Care Representative

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Deliver a WOW experience on every call—customers should hear your smile!

Regional Service Manager

The Regional Service Manager oversees service delivery within a region to ensure optimal service quality and customer satisfaction. Analyzes regional performance using statistical tools to identify trends and opportunities for improvement. Manages staff, recruitment, and service locators to ensure objectives and goals are met.