Job Description
What you’ll be doing:
- Own the operational infrastructure that enables our support team to succeed.
- Implement and maintain scheduling systems to ensure optimal coverage across all support channels, managing the full schedule lifecycle.
- Own quality management systems including peer review processes, ticket quality scoring and call monitoring.
What you’ll bring:
- 2–5 years of experience in operations, workforce management, quality management, or related roles.
- Hands-on experience building and maintaining operational systems with strong systems thinking and process improvement skills.
- Comfortable working with data and analytics tools (Excel, Google Sheets, basic BI tools) to track performance and identify trends.
About Biofourmis
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.