Maintain accurate BPO rosters and serve as the primary operational bridge between ezCater and our BPO partners.
Act as the main point of contact between ezCater’s internal WFM team and our BPO WFM teams.
Coordinate with IT for BPO needs, being the primary liaison between BPO partners and internal IT, ensuring timely resolution and documented communication.
Support daily operational activities and internal coordination
Prepare reports, documentation, and presentations for management
Communicate with internal teams, partners, and service providers
They are looking for a motivated and detail-oriented Operations Assistant to join their team remotely from Czech Republic. They offer a supportive team culture and clear career progression.
Support development of short- and long-term volume forecasts using historical trends, business drivers, and marketing inputs.
Build and maintain weekly agent schedules that meet coverage needs for operating hours.
Prepare daily, weekly, and monthly reports on key WFM metrics (SLA, adherence, AHT, shrinkage, occupancy, forecast accuracy).
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
As the central point of coordination between various departments, the Operations Coordinator ensures the smooth and efficient execution of daily business activities. Oversees and improves operational workflows, manages resources, and provides administrative support to the Operations Manager/Team. The successful candidate will be highly organized, detail-oriented, proactive, and adept at problem-solving.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Maintain and promptly update event schedules and agendas; communicate changes to stakeholders.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. They are a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
Assign, track, and manage deliveries for an assigned portfolio of client accounts
Dispatch contracted drivers accurately and on time, aligned with team performance goals
Monitor live deliveries and make proactive, real-time adjustments to improve outcomes
Sharebite is a food ordering platform for companies to feed their employees, combating food insecurity by donating a meal for every order placed with local partners. The firm has donated over 15 million meals and has been recognized as Inc. Magazine's Best in Business.
Owning the full WFM planning cycle for your domains, ensuring seamless operations.
Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets.
Continuously improving WFM processes to meet service requirements (SLAs), enhance COps efficiency (Wait Time), and align with budget (FTE/Overtime).
Monzo is a financial technology company that aims to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, along with options to save, invest, and combine pensions.
Build and maintain accurate volume forecasts using historical data.
Translate forecasts into hourly and daily staffing requirements.
Develop and maintain WFM dashboards and reports tracking key metrics.
Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. It is are a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.
Reporting to the Director of Delivery Operations, you will be an executor, driving internal optimization projects prioritized by leadership to completion. Provide a high level of administrative support to executives or senior management, facilitating efficient scheduling operations. Support process improvements for Nava's Delivery Organization.
Nava is a consultancy and public benefit corporation working to make government services simple and effective.
Provide operational support for GTM processes, ensuring accuracy and efficiency.
Manage Salesforce administration, reporting, and sales commissions.
Maintain documentation and templates for repeatable processes.
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.
Monitor customer contact employee's schedule adherence, staffing levels, and agent productivity. Accurately enters exceptions and time-off requests into the scheduling system. Produces or generates reports regarding contact center metrics such as service level, shrinkage, and AHT.
Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love.
Manage call volume, daily attendance, and program break schedules.
Assist in creating metrics and targets to meet service level expectations.
Analyze and improve processes and results in collaboration with the leadership team.
Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation through a payment platform that offers interest-free installment plans.
Urrly uses AI to review every application against the same clear requirements for the role, meaning every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes. Their goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
Join Horizon North and be part of a team that delivers exceptional hospitality and operational excellence.
The Operations Manager is responsible for leading multiple remote hospitality sites, designing and implementing scalable systems.
Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills.
Dexterra Group is a fast-growing, financially strong, publicly listed company. They provide fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, and work-life balance.
Maintain day-to-day data quality in the CRM, including account/contact hygiene, opportunity stages, close dates, and activity logs.
Build and manage data validation rules, workflows, picklists, and field definitions to standardize CRM inputs.
Create and maintain dashboards and reports for pipeline, forecast, activity, and account health; ensure data is ready for executive meetings.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against core requirements. Their system identifies the top-fitting candidates to share directly with the hiring company.
Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
Proactive and independent management of accountabilities collaborating with leadership to optimize operations.
UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.
Become a subject matter expert in the PAR OPS back-office solution.
Administer client databases with high attention to accuracy and integrity.
Execute client requests and configuration changes with precision and timeliness.
PAR Technology Corporation empowers brands worldwide to create lasting connections with their guests via restaurant technology. They offer Unified Customer Experience solutions, with over 100,000 restaurants in more than 110 countries embracing their "Better Together" ethos.
Own daily tender intake, managing tenders inbox, triaging by priority, validating inputs for completeness and accuracy, and uploading validated tenders into Control Room within SLA.
Run P442 manual scheme creation and upload, preparing spreadsheets for Granular submissions, monitoring contract signatures and coordinating with CS on scheme progress.
Maintain quality and data integrity by running bulk checks for duplicates, conflicts, and data issues, following agreed rules on MPAN handling and data standards.
tem exists to put power back in the hands of people by rebuilding the energy transaction system, making it transparent and fair.