Source Job

• Support development of short- and long-term volume forecasts using historical trends, business drivers, and marketing inputs.
• Build and maintain weekly agent schedules that meet coverage needs for operating hours.
• Prepare daily, weekly, and monthly reports on key WFM metrics (SLA, adherence, AHT, shrinkage, occupancy, forecast accuracy).

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.

The Workforce Management Analyst is responsible for optimizing staffing levels, forecasting call volumes and ensuring excellent service delivery across customer support channels. The person will monitor adherence to schedules and service level performance across all queues. The person will generate reports on key performance indicators including service levels and forecast accuracy.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers, helping carriers launch products quickly.

• Configure campaigns and queues (Five9 or similar)
• Pull/export contact center data (CSV-style)
• Build reports in Excel for ops teams

Urrly uses AI to review every application against the same clear requirements for the role, meaning every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes. Their goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

• Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
• Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
• Proactive and independent management of accountabilities collaborating with leadership to optimize operations.

UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.

• Manage call volume, daily attendance, and program break schedules.
• Assist in creating metrics and targets to meet service level expectations.
• Analyze and improve processes and results in collaboration with the leadership team.

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation through a payment platform that offers interest-free installment plans.

• Build and maintain accurate volume forecasts using historical data.
• Translate forecasts into hourly and daily staffing requirements.
• Develop and maintain WFM dashboards and reports tracking key metrics.

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. It is are a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.

• Guide and manage a team of frontline associates in a remote call center environment.
• Oversee scheduling, performance metrics, and workforce management to ensure smooth operations.
• Collaborate with cross-functional departments to improve the customer experience and support process enhancements.

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home and building markets.