Source Job

• Build and maintain accurate volume forecasts using historical data.
• Translate forecasts into hourly and daily staffing requirements.
• Develop and maintain WFM dashboards and reports tracking key metrics.

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. It is are a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.

• Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
• Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
• Proactive and independent management of accountabilities collaborating with leadership to optimize operations.

UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.

• Support development of short- and long-term volume forecasts using historical trends, business drivers, and marketing inputs.
• Build and maintain weekly agent schedules that meet coverage needs for operating hours.
• Prepare daily, weekly, and monthly reports on key WFM metrics (SLA, adherence, AHT, shrinkage, occupancy, forecast accuracy).

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.

Support the Strategy & Operations team and broader Afresh Leadership in managing critical processes. Coordinate and manage content collection for key recurring Exec meetings, including Monthly Business Reviews (MBRs), Monthly Leadership Onsites, and Board Meetings. Assist the BizOps team in conducting ad hoc analyses to support leadership decision-making (e.g., pricing, competitive benchmarking, operational efficiency deep dives).

Afresh is building software products that combine cutting-edge AI with empathetic, user-centric design that make the fresh food supply chain radically more efficient.

The Zendesk Coordinator serves as the operational backbone for Twin Health’s Clinical Delivery Management (CDM) ticketing system. This role ensures that internal and external communications are accurately categorized, prioritized, and routed to the right teams. You’ll support early-stage responsibilities in CDM operations, including data entry, trend analysis, and system optimization across platforms such as Zendesk, Salesforce, and ClinicApp.

Twin Health empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.

The Sales Fulfillment Analyst supports revenue operations across TEGNA’s local, national, and multi-market businesses. Acts as a central connection point between TEGNA Sales, Station teams, external partners, and corporate initiatives. Responsibilities include order entry, maintenance of client schedules, regular tracking of client audience delivery, developing presentations, and providing a high level of customer service

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most.

Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.

Analyze core metrics to identify risks and opportunities. Own the creation and maintenance of executive-level dashboards. Provide data-driven insights to support annual and quarterly GTM initiatives.

WorkWave provides creative, innovative best-in-class solutions that directly contribute to the success of our customers.

The Workforce Management Analyst is responsible for optimizing staffing levels, forecasting call volumes and ensuring excellent service delivery across customer support channels. The person will monitor adherence to schedules and service level performance across all queues. The person will generate reports on key performance indicators including service levels and forecast accuracy.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers, helping carriers launch products quickly.

Establish trusted relationships with Deal Desk team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales to ensure deal momentum. Utilize spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for strategic customers. Provide end-to-end support for AEs, including CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Monitor customer contact employee's schedule adherence, staffing levels, and agent productivity. Accurately enters exceptions and time-off requests into the scheduling system. Produces or generates reports regarding contact center metrics such as service level, shrinkage, and AHT.

Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love.

• Own forecasting of inbound volume to Care Support, broken down by channel and request category.
• Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

• You'll make our internal tools more reliable, our processes more scalable, and our support teams more efficient.
• Blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction.
• Help internal teams focus on the work that matters most.

At Zapier, we build and use automation every day to make work more efficient, creative, and human.

• Execute data analysis of trends and strategic opportunities for quality improvement across Aledade’s value based care portfolio.
• Track key performance indicators (KPIs) relating to risk, quality, and affordability for all health plan payer contracts.
• Support ad-hoc reporting and data analysis requests for field teams specifically relating to MSSP.

Aledade empowers independent primary care practices to succeed in value-based care. Founded in 2014, they've become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.

• Own the operational infrastructure, continuously improving all workforce systems and quality standards.
• Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
• Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.

CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.

• Oversee and manage members of the Attentive Platform Services team (Program Coordinators).
• Act as a primary point of support and escalation for your team.
• Identify opportunities for streamlining and improving operations.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails. Maintain a customer satisfaction level over 90%. Communicate and collaborate with your team on Slack to provide solutions for our customers.

Owner is the AI growth system for local restaurants.

• Resolve support tickets and live chats every week while maintaining accuracy and empathy.
• Use account tools confidently to fix issues, taking full ownership of the resolution.
• Detect unusual account activity and act quickly using the correct workflows.

DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.

• Supports client relationships and engagements, ensuring deliverables align with client needs to drive retention and growth.
• Contributes to campaigns, builds relationships, and presents Fetch’s offerings.
• Applies tools and workflows to improve accuracy and efficiency in client delivery, leveraging AI-enabled tools.

Fetch empowers consumers to live rewarded throughout their day by earning rewards for buying brands they love, and a whole lot more.

Reporting to the Director of Delivery Operations, you will be an executor, driving internal optimization projects prioritized by leadership to completion. Provide a high level of administrative support to executives or senior management, facilitating efficient scheduling operations. Support process improvements for Nava's Delivery Organization.

Nava is a consultancy and public benefit corporation working to make government services simple and effective.